Depot Administrator

🔒 Confidential Employer

Posted 3 May 2026

LOCATION

Fareham

TYPE

Full-time

LEVEL

Entry-level

SKILLS

Microsoft Office Suite Syrinx Telephone Etiquette Data Entry Payroll Processing Attention to Detail Time Management Customer Service

Company: [Employer hidden — view at passion-project.co.uk]. Location: Fareham. Job Type: Full-time, Permanent. Contact: [contact hidden]

Acting as the first point of contact for all clients and employees
Answering a high volume of telephone calls in a professional manner
Preparing payroll for operational staff.
Managing client feedback through direct communications and the review of the daily log to identify and escalate issues.
Completing administrative duties and responding to queries and identifying the best course of action within agreed timescales.
Organising and completing timesheets.
Dispatching costing sheets, timesheets & orders for authorisation.
Responsible for the organisation and management of the invoicing process.
Generating costing/running sheets for both midweek & weekends.
Checking the midweek schedule against future orders.
Data entry onto in-house Syrinx system: Confirming contracts on hire, entering new orders, entering machine and attachment numbers.
Maintaining the company database and files to ensure data is kept up to date and accurate.
Supporting the compliance of company policies and procedures relating to health and safety and environmental management.
Ensure the proper use and care of equipment and materials used in the execution of the role
Interrogating data in syrinx to deal with customer queries

To attend required safety briefings and ensure you understand the context and what is required of you
To participate in drug and alcohol screening when required
To ensure you follow all control measures outlined in any risk assessment relating to the work you do
To report any accident, incident or near miss in which you are involved or which you witness and to fully cooperate with any subsequent investigation
To ensure that you refuse to comply on the grounds of safety whenever you believe that you have been placed in an unsafe situation or are given instructed to undertake an unsafe operation

Able to perform all duties in a polite, efficient, professional and courteous manner
Excellent verbal, numeric and written skills
Excellent IT skills, fully skilled in Microsoft Office suite (Word, Excel, Outlook, Powerpoint)
Be familiar with and understand how to interrogate the Company’s management system (Syrinx) for analysis and reporting purposes
Excellent telephone manner and ability to handle high call volumes efficiently
Confident and resourceful when dealing with customers and their requests
Good attention to detail with a tenacious approach
Maintains high personal standards and encourages them in others
Able to manage priorities and deliver on time

Some accounting experience
Touch typing
Ability to write business letters and assist with the completion of quotations and proposals.