Hire Desk Controller

Job Purpose

The performance of day-to-day office tasks associated with the running of the Road Sweeper Division.

Key Responsibilities

• Answer a high volume of calls whilst maintaining an agreed response rate and standard of professionalism
• Handle and distribute incoming and outgoing mail, orders and queries in a timely manner
• Handle and log any client feedback, raising it to the attention of Company management as appropriate
• Provide a welcoming and efficient liaison service to clients and internal staff
• Keep all filing and administrative tasks up to date as directed
• Handle correspondence, filing and record keeping with a high degree of accuracy
• Be an ambassador for the Company to visitors
• Adhere to Company policies and procedures relating to health and safety, and quality and environmental management
• Ensure the proper use and care of equipment and materials used in the execution of the role
• Ensure that all requirements relating to the supply of vehicles and equipment to municipal clients are adhered to
• Receive and record all enquiries, passing them to the appropriate person in a timely manner
• Ensure that all errors, non-compliance and complaints are logged, raised and handled according to the requirements of the Company’s QMS system
• Undertake sweeper hire desk duties including processing orders, contracts on syrinx, wages/invoicing.
• Manage the drivers under your area in relation to work allocation and attendance.
• Liaise with the maintenance team to ensure all road sweepers are maintained in accordance with the company procedures.
• Out of hours call cover as and when required. Normally alternate weekends and holiday cover.

Essential Skills

• Able to perform all duties in a polite, efficient, professional and courteous manner
• Excellent verbal, numeric and written skills
• Fully skilled in basic Microsoft Office suite (Word, Excel, Outlook, Powerpoint)
• Excellent telephone manner and ability to handle high call volumes efficiently
• Self-motivated, good attention to detail and tenacious
• Maintains high personal standards and encourages them in others
• Able to manage priorities and deliver on time