Investigator

Main Responsibilities

• Conduct complex and sensitive complaint investigations, gathering and analysing evidence from diverse sources to deliver fair, balanced and defensible outcomes that build organisational trust
• Handle high‑impact issues with professionalism and emotional intelligence, ensuring individuals are treated respectfully while safeguarding organisational integrity and public confidence
• Uncover root causes and systemic patterns by looking beyond single cases, turning trends and insights into meaningful learning that prevents recurring issues
• Develop practical, outcome-focused recommendations that enhance processes, improve controls and support long-term organisational improvement
• Embed learning and change across the organisation, ensuring recommendations translate into measurable improvements
• Manage a varied and fast‑paced caseload, balancing quality, fairness and timeliness to meet demanding service standards without compromising rigour

Person Specification

Minimum:

• Prior experience leading complex investigations, by analysing large volumes of information, identifying gaps or conflicts, asking probing questions, and forming clear, evidence‑based judgements
• Demonstrable experience producing high‑quality written outputs — including investigation reports, decision letters and other correspondence — tailored for diverse audiences from complainants to senior leaders. Also experienced in taking calls from complainants, ensuring clear, professional communication
• Prior experience delivering justifiable, well‑reasoned outcomes that are fair, evidence‑based and capable of withstanding internal and external scrutiny

Essential:

• Highly developed written and oral communication skills, with the ability to communicate confidently, credibly, and in a manner that constructively questions with colleagues, senior management, and subject-matter experts, including challenging assumptions and testing explanations where appropriate
• Structured capability, with the ability to assess complex information critically, consider the wider organisational and regulatory context, and maintain a curious, investigative mindset—seeking to establish the factual position rather than accepting information at face value in order to reach well-reasoned judgements
• Prior ability to manage competing priorities and multiple workstreams, working both with minimal supervision and collaboratively within a target-driven team, while remaining flexible and responsive in a changing environment
• Effective stakeholder management skills, with a track record of building productive working relationships and engaging senior stakeholders across Divisions and R&CO to deliver robust outcomes

If this role is not for you but you do know somebody who would be interested, please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

[Employer hidden] is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates. The [Employer hidden] Group is an equal opportunities employer.