About the Role

We're seeking an experienced Operations Manager to oversee day-to-day operations at Dalmeny Park House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences. At [Employer hidden — view at passion-project.co.uk] Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.

What You'll Be Doing

• Overseeing the daily operations of the hotel to ensure smooth, efficient service across all departments.
• Leading, motivating, and developing departmental managers and wider hotel teams.
• Managing staffing levels, rotas, and operational costs to support business performance targets.
• Monitoring guest feedback and implementing improvements to maintain exceptional service standards.
• Ensuring all operational procedures, brand standards, and company policies are consistently followed.
• Supporting the delivery of weddings, events, restaurant, bar, and accommodation operations where required.
• Maintaining high standards of health & safety, compliance, cleanliness, and presentation throughout the hotel.
• Working closely with senior management to drive revenue, performance, and guest satisfaction.

What We're Looking For

• Proven experience in an Operations Manager or senior management role within hospitality.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication and organisational abilities.
• A proactive, hands-on management style with strong problem-solving skills.
• Passion for delivering exceptional customer service and memorable guest experiences.
• Experience managing budgets, labour controls, and operational performance targets.
• Ability to perform effectively in a fast-paced hospitality environment.
• Professional presentation and a positive, approachable manner.

What We'll Offer You

• 4-weekly tips
• Competitive Rate (DOE)
• Weekly pay
• Discount across all 8 [Employer hidden] Group venues
• Uniform provided
• Career progression opportunities
• Birthday and length of service incentives

Additional Information

Job Ref: RAD1216 | Branch: Dalmeny Park House Hotel | Location: Glasgow | Salary/Benefits: Competitive Rate (DOE) Plus Tips and Benefits | Contract type: Permanent | Hours: Full Time - 48 per week | Date posted: 27/04/2026 | Closing date: 29/05/2026