Cluster General Manager

🔒 Confidential Employer
Posted 3 May 2026
LOCATION
Any Location
TYPE
Full-time
LEVEL
Director
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Strategic planning Luxury service management Leadership and team development Financial management and budgeting Communication and influencing Problem-solving and decision-making Business acumen Operational excellence

FULL DESCRIPTION

Cluster General Manager

[Employer hidden — view at passion-project.co.uk] is seeking a Cluster General Manager to lead and manage multiple luxury properties. This is a full-time, remote position.

About the Role

Lead and manage multiple luxury properties or locations within a cluster, driving revenue growth, guest satisfaction, and operational excellence in line with brand standards and business objectives, specifically for SUNRISE Resorts and other luxury international chains.

Key Responsibilities

  • Develop and execute cluster business plans, budgets, and strategies for luxury properties
  • Oversee operations, sales, marketing, and financial performance of cluster properties
  • Lead and develop a team of property-level managers and department heads
  • Ensure brand standards, policies, and procedures are implemented and maintained
  • Drive guest satisfaction, employee engagement, and continuous improvement
  • Collaborate with regional and corporate teams to drive business growth

Requirements

  • Education: Bachelor Degree
  • Bachelor's degree in Hospitality Management or related field
  • Minimum 5 years of experience in luxury hospitality management, with at least 2 years in a leadership role
  • Proven track record of driving revenue growth and guest satisfaction in luxury international chains
  • Experience managing multiple luxury properties or locations
  • Experience with SUNRISE Resorts or similar luxury resort chains preferred

Skills & Competencies

  • Strategic planning and execution
  • Luxury service and guest satisfaction
  • Leadership and team development
  • Financial management and budgeting
  • Communication and influencing skills
  • Problem-solving and decision-making
  • Adaptability and resilience
  • Business acumen and industry knowledge

Job Snapshot

  • Location: Any Location
  • Department: Executive
  • Employment Type: Full Time
  • Posted: 4/9/2026
  • Experience: 5-15 years
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