Field Operations Associate - London

About Us

[Employer hidden] is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, [Employer hidden] powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.

About the Role

As an Operations Associate for [Employer hidden], your ultimate goal will be to help the team deliver the best experience to restaurateurs. Your scope of action will start when a restaurant decides to use our solution - you will handle the whole process of getting them set up on the platform, including, providing them with tailor-made QR codes, training the restaurant team and then helping them make the most of our solution. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple! / You will then be responsible for keeping them happy and making sure they maximise use of [Employer hidden]. You will report to the Head of Operations and will collaborate closely with the rest of the UK team to ensure that we are delivering on all our targets and providing the best possible customer service. Join early, grow fast, and shape the journey!

Key Responsibilities

• Manage the end to end onboarding process & pipeline, ensuring thorough planning and preparation to ensure a successful onboarding.
• Make restaurant operations seamless though effective and efficient delivery of our product
• Build menus for our Order & Pay and Hybrid Ordering solutions, based on requirements and organise photoshoots liaising with our clients.
• Build on & maintain a frictionless onboarding experience, reducing lead time from signed to active and maximising adoption
• Engage in the continuous improvement of the processes you and your teams build together
• Drive [Employer hidden]’s penetration in active restaurants by ideating on creative ways to get restaurants and diners to use our product
• Solve issues through processes and have your ideas adopted and implemented globally

About You

• 2-4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
• Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders
• Passionate about the food and hospitality industry - background working in this sector would be ideal
• Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks
• Owner & growth mentality - you will need to tackle challenges proactively and be able to take ownership of new projects
• Passion for food tech and an itch to roll-up-your-sleeves and build
• Experience of using InDesign/Canva is a plus.

What we Offer

• Salary: £27,000 to £30,000
• Stock Options
• A great office in the heart of London with a balance of in-person and remote work
• Free Vacation Policy
• 100% Employer-Covered Health Insurance

Interview Process

• Share your story: Application with resume
• Let's get to know each other through a phone screen interview
• Meet with the hiring manager
• Impress your future colleagues with a case study
• Meet with people from other departments and understand our culture
• 3 reference checks from past managers
• Offer: we want you

Thank you for taking the time to apply, and looking forward to getting to know you!

[Employer hidden] is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).

Additional Details

Department: Operations

Role: Operations Management

Locations: London

Remote status: Hybrid

Salary: £27,000 - £30,000

Employment type: Full-time

Team: Operations UK