About the Role

The Progression & Engagement Coach supports students’ progression needs both face-to-face and online. The post holder will be responsible for delivery of tutorial sessions, 1-1 support and guidance, and establishing a programme of activities to help students develop skills and confidence outside the classroom in preparation for their transition to HE.

• Acting as a personal tutor to deliver Academic Success tutorials and provide 1:1 personal development, academic and progression counselling.
• Collaborate within the network to design and create learning materials around [Employer hidden] skills, welfare topics and employability.
• Update and maintain the virtual learning environment and embed alternative digital learning technologies.
• Put interventions in place regarding attendance in a timely manner.
• Track student performance, liaise with academic team to identify intervention strategies.
• Monitor student destination offers and refer to Extended Progression Team.
• Track VLE analytics and gather data on work completion.
• Support student mental and physical health, liaise with Student Wellbeing Team.
• Ensure accurate student records.
• Support organisation of wellbeing, enrichment, transition events.

General Duties

• Smooth running of reception and student-facing environments, dealing with queries.
• Organise registration, arrivals, induction, enrichment activities and events.
• Effective relationship management with stakeholders including key university departments.
• Provide resources and support for other teams.
• General administration support for the centre.
• Carry out duties as required by Senior Leadership Team.

About You

• Bachelor’s degree or equivalent experience.
• Supporting students in an educational context.
• Experience of creating engaging content and delivering workshops.
• Working in a regulated environment.
• Working in customer service.

About Us

[Employer hidden] Group is a leading international education provider dedicated to helping students around the world. With university partnerships and face-to-face, online, and hybrid [Employer hidden] programmes, we provide resources and guidance for success. Our Insendi platform delivers innovative digital learning experiences.

Organisational Compliance

High standards in safeguarding. Checks: Criminal Background Check, x2 References, ID and Right to Work checks, Education Verification. Equal opportunity employer.