The Role

The Delivery Associate works alongside senior Delivery Managers, gaining hands-on exposure to how [Employer hidden] launches and scales employer partnerships from day one. You will be given real responsibility, real work, and real coaching, with a defined pathway into managing your own implementations.

What You'll Do

• Support senior Delivery Managers on complex, large-scale employer implementations, taking ownership of defined workstreams and tasks.
• Maintain delivery artefacts including project plans, RAID logs, status updates, and meeting notes.
• Coordinate across internal teams (product, engineering, data, operations) to chase actions and clear blockers.
• Prepare materials for client meetings and internal reviews.
• Action technical setup tasks: configuring platform settings, validating integrations, running data checks, supporting UAT.
• Support the team in processing client Change Requests and manage client migrations.
• Own the end-to-end onboarding journey for smaller SMB employer accounts.

What We're Looking For

• A degree from a strong academic institution (any discipline, particularly engineering, science, or problem-solving backgrounds).
• Some experience coordinating or contributing to a project (e.g., dissertation, society, part-time job, sports team).
• Exceptional organisational skills and ability to follow up and close loops.
• Clear and confident communication in writing and conversation.
• Comfortable with ambiguity and able to make sensible progress independently.
• Analytically minded, curious about data, comfortable in spreadsheets.
• Resilient, adaptable, and energised by pace.

Bonus points for exposure to SaaS, fintech, or technical B2B environments; familiarity with Jira, Monday.com, or similar; formal project management training (e.g., Prince2 Foundation).

Benefits

• 25 days annual leave plus public holidays, flexible time off for childcare/family/caring needs.
• 24 weeks paid maternity leave and 4 weeks paid paternity leave (after 12 months service).
• Special leave for IVF and fertility treatments.
• Sabbatical scheme.
• Paid leave to volunteer.
• Private healthcare including mental and physical care.
• Salary sacrifice to pension, bonus exchange to pension.
• Electric vehicle salary sacrifice scheme.
• Season ticket loan.
• Access to salary sacrifice schemes via ThanksBen marketplace.
• Access to [Employer hidden] itself as a benefit.

Working Policy

Hybrid – three days a week in the London office.