Who we’re looking for

As part of our Housing Services team, you’ll manage complex customer cases quickly and brilliantly. Consistently delivering a stellar service to support our customers and keep them safe.

You’ll be based mainly at Ham Close acting as the main point of contact for leaseholders, tenants and freeholders living in the existing and new Ham Close Neighbourhood. You’ll be required to travel to attend meetings and carry out regular site and customer visits.

You’ll have experience working in a similar role, managing all aspects of housing related cases, including ASB, complex tenancy/lease breaches, safeguarding, hoarding, supporting vulnerable residents, and working with internal teams. You’ll show great judgement when faced with ambiguous, complex or conflicting information whilst demonstrating inclusive behaviour and communicating passionately and authentically across different channels, adapting your style for a diverse range of customers and colleagues.

Due to the nature of the role an Enhanced DBS will be required on appointment.

Hello. We’re [Employer hidden]. Our purpose is to provide safe, secure homes – opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.

Our employees enjoy working for us, and we’ve been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we’ve also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

We’re a Disability Confident Employer, which means we’re committed to inclusive recruitment practices.

Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package includes:

• Mind Matters: Mental health champions, engagement champions, counseling
• Body Matters: Simplyhealth cover, free flu jabs, bike loans
• Soul Matters: Flexible working, volunteering days, 29 days leave
• Money Matters: Pension (DC scheme), London Living Wage, interest-free loans
• Family Matters: Birth, adoption, surrogacy leave, fertility loan
• Recognition Matters: Thank you cupboard, Spotlight Awards

• We Know Our Stuff – Build trust through expertise
• We Make It Happen – Accountability and creativity
• We Care – Empathy and amazing service