Driving Business Performance

• Motivating and coaching the team to consistently achieve and exceed monthly and weekly sales targets.
• Assisting in the development and monitoring of key performance indicators (KPIs) such as turnover, average basket size, cross-selling, and product knowledge.

Team Leadership & Development

• Providing continuous on-the-floor coaching, offering regular, constructive feedback to enhance individual and team performance.
• Validating staff rotas to ensure optimal boutique coverage and efficiency.
• Leading by example, supervising sales activities, and conducting daily morning briefs and workshops.
• Supporting the Boutique Manager in delivering [Employer hidden] Moments and other essential training programs.

Elevating Client Experience

• Overseeing the management of Stylist client books and the customer database to nurture lasting relationships.
• Reinforcing client loyalty through consistent follow-up and targeted call campaigns.
• Confidently handling and resolving client issues, ensuring a seamless and luxurious experience.

Operational Excellence

• Ensuring strict adherence to Richemont and Maison processes and procedures.
• Monitoring inventory levels and supporting the stock team with various stock management tasks.
• Compiling accurate daily reports to maintain clear communication and operational oversight.

Brand Ambassadorship & Market Insight

• Maintaining an exceptional level of product and collection knowledge, offering inspiring and creative advice to clients.
• Embodying the [Employer hidden] grooming and attitude guidelines, reflecting the Maison's elegance and spirit daily.
• Staying abreast of market trends within the luxury retail sector and competitor activities.