Junior ICT Technician
SKILLS
FULL DESCRIPTION
Junior ICT Technician
Company: [Employer hidden — view at passion-project.co.uk]
Location: Bowen House, Lambeth North & Vaughan House, Victoria (London)
Salary: £28-32k per annum | Permanent | Full-time
Closing date: 30th April | Interview early May
About the role
This is an excellent opportunity for someone at the start of their ICT career. You’ll provide first-line technical support across the Archdiocese, helping a wide range of users with day-to-day IT issues while developing your skills under the guidance of experienced ICT professionals.
You’ll work with a variety of technologies and environments, offering both office-based and on-site support across parishes and diocesan locations.
Key Responsibilities
Technical Support
- Provide first-line ICT support via phone, email, and in person
- Troubleshoot issues with Windows laptops and desktops, printers, mobile devices, and basic networking
- Set up user accounts, email addresses, and permissions
- Assist with installing and maintaining hardware and software
System Maintenance
- Support routine updates, patches, and system checks
- Maintain accurate asset inventories
- Assist with monitoring backups and data integrity
User Support & Training
- Support clergy, staff, and volunteers with varying levels of technical confidence
- Create simple user guides and documentation
Field & Event Support
- Travel to parishes and diocesan sites to resolve issues or assist with rollouts
- Support the setup of IT equipment for meetings, events, and conferences
What We’re Looking For
Essential
- Strong interest in starting a career in ICT support
- Basic knowledge of Windows operating systems, Microsoft 365 applications, PC hardware, networking fundamentals (Wi-Fi, routers, switches)
- Excellent communication and customer service skills
- Methodical approach with good documentation habits
- Willingness to travel across the Archdiocese
Desirable
- Experience supporting Microsoft 365, SharePoint or Teams
- Familiarity with Active Directory or Azure AD
- Basic understanding of cybersecurity best practice
- Prior helpdesk or technical support experience (paid or voluntary)
Personal Qualities
- Supportive of the mission and values of the Catholic Church (you do not need to be Catholic)
- Eager to learn and develop
- Organised, reliable, and able to manage multiple tasks
- Works well as part of a team
What We Offer
- A supportive and collaborative ICT team
- Opportunities for learning, training, and professional development
- Meaningful work supporting parishes, clergy, and communities
- Generous holiday allowance and pension scheme
How to Apply
To apply, please submit your CV and a cover letter explaining your suitability for the role and why you wish to work for the Archdiocese to [contact hidden].