Community Highways Support Officer

Job Introduction

Are you passionate about improving local roads and enhancing community satisfaction? If so, come and join our team and play a vital role in delivering high-quality highway services and making a positive impact in our community.

We are committed to fixing more roads and improving transport and digital connections and we are making significant investment into our network. To ensure we can deliver our ambitious Highways Transformation we are looking to grow our team and develop talent for the future.

The role is based in Lichfield and is full time.

Main Responsibility

• support the local Community Highways team to provide a community-based approach to the delivery of the highway service, improving elected member and community satisfaction.
• provide a first-line response to enquiries and be the go-to person for community enquiries related to highways.
• interrogate digital records and GIS systems,
• collate information to respond to requests
• support the production of reports and programmes of work.

The Ideal Candidate

• experience of working with complex data and responding to written and verbal enquiries
• business administration experience or equivalent qualifications
• excellent customer service skills,
• an ability to interpret maps with a good attention to detail.

Additional Information

Don't feel you meet the requirements of the role? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Garry Hunt, Community Highways Manager at [contact hidden] or Cheryl Larvin, Community Highways Assistant Manager at [contact hidden]

Interviews will be held week commencing 1st June 2026.

“We’re happy to talk flexible working”

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About [Employer hidden]

We are no ordinary county council. Our values were created and shaped by colleague feedback and national best practice. We have a real sense of community spirit that brings our people together. We are ambitious and our sights are set firmly on a better future.

Our benefits: We recognise that it is our employees that are central to everything we do. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire.

Our recruitment process: As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. [Employer hidden] is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.