Customer Services Officer

Job Introduction

Looking for a rewarding part‑time role where no two days are the same?

Our Tamworth District Children & Families Service is looking for a confident, welcoming Customer Services Officer to be the first point of contact for families, professionals and visitors.

Working 18.5 hours per week over 2.5 days (Monday, Tuesday, 8.30 am to 5.00pm and Wednesday afternoon, 1.30 pm to 5.00 pm) you'll be based in our newly refurbished ground‑floor reception at Tamworth Library, Corporation Street, right in the heart of town.

As the first person people meet or speak to, you’ll set the tone for their entire experience. You’ll take phone calls, greet visitors, and support several practitioner teams who help families across the local area.

You’ll join a friendly, fast‑paced Business Support Team who pull together, support each other, and keep the office running smoothly—even on the busiest days.

Main Responsibility

• Filter and direct calls for multiple children’s services teams
• Welcome visitors and be the warm, professional “face” of the Tamworth office
• Manage meeting room bookings using our electronic calendar
• Handle incoming and outgoing post
• Carry out occasional cash payments and financial transactions
• Keep systems and records updated accurately

The Ideal Candidate

• Excellent customer care skills—calm, friendly, and professional under pressure
• Strong verbal communication and accurate message‑taking abilities
• Good organisational skills and confidence using IT systems
• A flexible, adaptable approach to changing priorities
• A passion for delivering the best possible service every time

About [Employer hidden]

We are no ordinary county council. Our values: The core of who we are as an organisation. We have a real sense of community spirit. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too.

Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire.

Our recruitment process: As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. [Employer hidden] is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Additional Information

Interviews will take place the week commencing 23rd March 2026 at Tamworth Library.

We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Nicola Ratcliffe, Business Support Assistant Team Leader at: [contact hidden]

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.