Customer Services Officer

Job Introduction

This is a key role which will focus on delivering a safe and efficient reception service in support of District based staff. You will have excellent face to face and verbal communication skills and be a sensitive and attentive listener which will enable you to provide a range of reception duties, answering and filtering calls, taking room bookings, maintaining appointment systems, using databases and financial systems and applying relevant Health and Safety policies and practices.

Main Responsibility

• to undertake a range of customer care duties including meeting and greeting customers, answering queries
• to complete a range of administrative tasks ensuring compliance with business processes and Service Level Agreements.
• responsible for maintaining room bookings and general health & safety
• accurately input and maintain appropriate information systems
• undertake a range of financial transactions
• in support of practitioners produce a range of high-quality documents
• to provide support advice and guidance to practitioners in the use of the IT and related software including basic induction into systems and processes as appropriate.
• to maintain an awareness of policies, guidance, processes, and best practice relating to the service supported

The Ideal Candidate

Working in Business Support requires team work, good organisational skills and a good level of competency using IT systems. We are looking to recruit someone with:

• good written and oral communication skills
• experience using Microsoft office or equivalent
• experience of dealing with internal and external customers
• good time management skills and be flexible

An NVQ level 2 in Business Admin (or equivalent) is required for this post. For more information please contact Wendy Littlehales, Business Support Manager at [contact hidden]

About [Employer hidden]

We are no ordinary county council. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy. We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We look forward and race ahead - that goes for your career too.

Our benefits: We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, you will have access to a range of benefits.

Our recruitment process: [Employer hidden] is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.