Job Description

Are you commercially minded, able to grow income and maximise profit in a competitive environment? Do you have an entrepreneurial spirit and a background in successfully running commercial operations? Are you looking for a new challenge, which offers the opportunity to drive transformation in a creative, customer focused setting?

This newly created role offers the opportunity to lead the RSC's operational enterprise teams, including Food & Beverage, Kitchens, Commercial Development, Sales and Events, with a connection to Retail. As Head of Enterprise, you will take a combined strategic and operational approach to achieving financial resilience through generating sustainable income and ensuring operational excellence.

This role is ideal for someone that has had full ownership of enterprise & commercial operations across a large operation. With a keen eye for income and profit generation, you will use your creative energy to bring new ideas to the RSC and drive the operation forward, whilst delivering a first-class experience for all visitors and customers.

Key Responsibilities

• Leading commercial areas – F&B which includes a large restaurant, venue hire, wedding and events, commercial development and brand licensing.
• Workforce planning and rota management, ensuring a world-class visitor experience.
• Overseeing menu development and pricing strategies across all F&B offers.
• Leading all teams to maximise income and profitability, identifying and implementing new income generating opportunities.
• Monitoring and reporting on financial performance.

Essential Knowledge and Experience

• Commercial and financial acumen
• Budget management
• Strong commercial operations expertise, overseeing multi-site operations
• Ability to analyse data and produce high quality reports for senior leaders and Board
• Effective communication skills
• Demonstrable people leadership skills across large, diverse teams
• Collaborative mindset

About the Role

This is a full-time, permanent position based onsite in Stratford-upon-Avon. You will be working 40 hours per week, Monday to Friday with some weekend and evening work as the business needs.

You will be working closely with the Head of Operations and Head of Visitor Experience, fostering a collaborative, high-performing culture across all front-facing teams to operate our commercial outlets to deliver an exceptional visitor experience and make sustainable profit across all RSC locations.

Application Process

All applications should be made online using the RSC website. If you need any assistance when applying, please email [contact hidden]. The interviews will be a two-stage, in-person process during late May.

About the Company

The [Employer hidden] Company strives for excellence and values creativity, inclusivity, sustainability, collaboration, and accountability. We can offer great benefits and aim to create a welcoming, supportive environment. We are committed to building a diverse workforce.

The [Employer hidden] Company (no. 212481) is a registered charity.