On Board Host

🔒 Confidential Employer
Posted 3 May 2026
LOCATION
Newcastle
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Hospitality & Catering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Stock Management Cash Handling Hygiene Standards Sales Communication Teamwork Time Management

FULL DESCRIPTION

On Board Host

[Employer hidden — view at passion-project.co.uk] UK is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Newcastle Central Station.

  • Hours: Permanent Full Time 40 hours
  • Shifts: Rotational Shifts between 5 AM to 10 PM, including some weekends
  • Pay Rate: £13.65 per hour plus commission

Role Overview

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently. Full training will be provided.

As an On Board Host You'll:

  • Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
  • Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
  • Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.

Why Join [Employer hidden]?

At [Employer hidden], we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

  • Travel and Leisure Pass: FREE Travel on all TPE Trains when Off Duty for Leisure & Pleasure using a TPE Duty & Leisure Pass (issued after 3 months service); access to TPE Rover Tickets across the entire TPE Network for Friends & Family for £10 per Day.
  • Commission: Hosts earn up to 2.5% of nett sales
  • Employee Discounts: Enjoy up to a 50% discount across UK airports & railway stations at various SSP brands and franchises such as M&S, Burger King, Starbucks, Upper Crust etc.
  • Up to 75% discount off on SSP brands during work hours.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
  • Learn while you Earn: Access to award-winning training, apprenticeships and development.
  • Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
  • Employee Rewards: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
  • Health and Wellbeing Support: flexible working, family-friendly leave.
  • Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
  • Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
  • Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
  • Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.

How to Apply

Feel like you could belong at [Employer hidden]? Apply now and embark on the best part of your journey as On Board Host.

Please note that if your application is successful, you will be required to complete a DBS check.

[Employer hidden] is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

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