Product Support Specialist

🔒 Confidential Employer
Posted 3 May 2026
LOCATION
Roxton
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£42,000 / year
CATEGORY
Management & Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Suction excavator industry knowledge Pre-Delivery Inspection (PDI) IVA compliance Vehicle handling Customer support Technical demonstration Report writing Spare parts management

FULL DESCRIPTION

Product Support Specialist

Location: Roxton, Bedfordshire

Salary: £38k – £42k per annum

Job Summary: The Product Support and Aftercare Specialist will aid and assist Service, Sales, Training and Directors to achieve excellent support and aftercare support for our customers and internal departments.

Standard Duties/Responsibilities

Product Support

  • Support Sales Department with newly imported vehicles – PDI’s IVA’s vehicle movements.
  • Working with all chassis manufacturers and dealers to ensure a smooth delivery process.
  • Support Service Department when required.
  • Handing new machines over with Sales.
  • Working at our customer’s sites and in-house demonstrating new and existing products.
  • Research and development tasks.
  • Telephone support for customers

Aftercare Support

  • Assist Service Manager where necessary.
  • Support Training Department.
  • Support Sales Department – PDI’s etc
  • Support Service Department when required.
  • Handing new machines over with Sales.
  • Working at our customer’s sites and in-house.
  • Research and development tasks.
  • Remedial works with service when required
  • Visiting customers helping and advising regarding spare parts.
  • Complete written and computer-based reports

Qualifications/Experience

At least 3 years’ demonstrable experience working within the suction excavator industry.

Skills and Attributes Required

  • Working as part of a team nationwide, self-motivation and team working are essential.
  • This role involves a high proportion of working alone as well as supporting and being supported by the company’s existing team.
  • Flexibility within this role is paramount, with the ability to adopt working hours to accommodate priorities and/or business requirements.
  • This will involve working throughout the UK with nights away from time to time.

Performance Standards

Comply with all aspects of the company policies and follow published procedures where applicable. Maintain a culture of best practice within the division by attending training courses, both internal and external when and where required.

Culture and benefits

  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for professional development and career advancement
  • A supportive and collaborative work environment
  • The chance to be part of a company committed to innovation, safety and environmental sustainability.
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