Product Support Specialist

Job Summary

The Product Support and Aftercare Specialist will aid and assist Service, Sales, Training and Directors to achieve excellent support and aftercare support for our customers and internal departments.

Standard Duties / Responsibilities

Product Support

• Support Sales Department with newly imported vehicles – PDI’s IVA’s vehicle movements.
• Working with all chassis manufacturers and dealers to ensure a smooth delivery process.
• Support Service Department when required.
• Handing new machines over with Sales.
• Working at our customer’s sites and in-house demonstrating new and existing products.
• Research and development tasks.
• Telephone support for customers.

Aftercare Support

• Assist Service Manager where necessary.
• Support Training Department.
• Support Sales Department – PDI’s etc
• Support Service Department when required.
• Handing new machines over with Sales.
• Working at our customer’s sites and in-house.
• Research and development tasks.
• Remedial works with service when required
• Visiting customers helping and advising regarding spare parts.
• Complete written and computer-based reports.

Qualifications / Experience

At least 3 years’ demonstrable experience working within the suction excavator industry.

Skills and Attributes Required

Working as part of a team nationwide, self-motivation and team working are essential. This role involves a high proportion of working alone as well as supporting and being supported by the company’s existing team. Flexibility within this role is paramount, with the ability to adopt working hours to accommodate priorities and/or business requirements. This will involve working throughout the UK with nights away from time to time.

Culture and Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional development and career advancement
• A supportive and collaborative work environment
• The chance to be part of a company committed to innovation, safety and environmental sustainability.