Facilities Manager

Job Introduction

[Employer hidden] is looking for a Facilities Manager. This role is responsible for overseeing the maintenance, safety and functionality of our Head Office located in Sandgate, just outside of Folkestone, Kent. Working alongside a small team to ensure a safe and welcoming environment for all colleagues and visitors to the site. This role is an onsite role and is based from our Folkestone office 5 days a week, and be part of an on-call rota for emergencies out of hours.

Role Responsibility

• Overseeing the maintenance, safety, and functionality of Enbrook Park facilities, ensuring a productive and safe working environment for colleagues and visitors
• Deputising for the Head of Facilities with project management of major works and refurbishment of offices
• Maintenance oversight: ensuring that all facilities are well-maintained, including mechanical, electrical, plumbing and HVAC systems
• Supporting the day-to-day running of the maintenance department
• Supporting the team with planned preventative maintenance activities
• Contract Management: Manage contracts with service providers for security, cleaning, catering, and other essential services.
• Budget Management: Manage budgets for facility operations, ensuring cost-effectiveness, adherence to financial guidelines and identifying opportunities for savings.
• Safety Compliance: Ensuring that all facilities meet health and safety regulations, implementing emergency response plans and conducting safety inspections.
• Emergency Response: Respond to emergencies and urgent issues, coordinating appropriate actions to mitigate risks and ensure safety
• Space Planning: Plan and allocate space effectively to meet operational needs
• Act as risk champion for the department- Supporting the facilities team in assessing and documenting risks and incidents
• Supplier management, ensuring regulatory compliance and maintaining safety and regulatory policies and ensuring accurate record keeping
• Environmental reporting and environmental champion for the property department including support to the HOD in management of waste recycling and control of confidential waste
• Support Head of Facilities to ensure legal compliance relating to relevant regularity and legislative requirements
• Support Head of Facilities to coordinate management and optimisation of business rates
• Daily support to the head of facilities to manage relationships with landlords/ tenants/ suppliers/ contractors
• Following our Business Code of Conduct and always acting with integrity and due diligence

The Ideal Candidate

• At least 3 years’ experience in Facilities management, with a strong understanding of building systems and maintenance practices
• A relevant qualification in Facilities Management, engineering or a related field is preferred
• Ability to effectively oversee contractors.
• Excellent verbal and written communication skills for effective interaction with colleagues, Contractors, suppliers and stakeholders.
• Ability to troubleshoot issues and implement effective solutions quickly.
• Financial management skills to ensure costs remain within budget
• Excellent customer service skills and a genuine wish to provide colleagues and visitors with a pleasant experience
• Strong decision-making and problem-solving skills to ensure effective operations
• Excellent organisational and time management skills to handle the multifaceted nature of the job

[Employer hidden] Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

Package Description

At [Employer hidden] we recognise that our people make us special. Benefits include: 25 days holiday + bank holidays, option to purchase additional leave, pension matched up to 10%, bonus up to 5%, life assurance, wellbeing programme, colleague discounts, enhanced maternity/paternity leave, grandparents leave, income protection, access to [Employer hidden] Academy.

About the Company

[Employer hidden] is the UK's specialist provider of products and services to people aged over 50. We’re one of the most recognised and trusted brands. Our product portfolio includes cruises, holidays, insurance, personal finance products and [Employer hidden] Magazine. We aim to be the most-trusted brand for older people in the UK. [Employer hidden] has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. [Employer hidden] is a signatory of the Age-Friendly Employer Pledge and a Disability Confident employer. For more information, visit Jobs and careers with [Employer hidden]. [Employer hidden] does not accept agency CVs unless specifically engaged.