Insight Analyst

Job Introduction

With a hybrid approach requiring some days in our Folkestone office. You will need to be within a reasonable commuting distance to undertake this role.

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to [Employer hidden].

And right now we are looking for an Insight Analyst to join our Insurance Operations team to ensure strategic insight is delivered, ensuring outputs are statistically significant and provide support to make informed decisions. As Insight Analyst you will be proficient with the use of data visualisation tools to bring data to life. If you have a passion for data and insight, with an aptitude for analysis this role may be of interest to you.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.

Role Responsibility

• Extracting, cleansing, and joining together multiple data sources relevant for the piece of analysis
• Quality testing data to ensure its of high quality and fit for the intended use
• Creating timely and accurate insight to support key stakeholders in decision making
• Through analysis uncover ways to drive improvements to KPIs ensuring customer outcome is at the heart of everything we do
• Complete root cause analysis to determine the source of a business problem and suggest methods of resolution
• Analysis of customer journeys to understand the as is process and where improvements can be made
• Perform regular reviews of contact centre performance, and where relevant identify reasons for failing to achieve service levels to help improve future performance and track accordingly.

The Ideal Candidate

• Data Cleansing
• Quantitative analysis
• Qualitative analysis
• Insight presentation
• SQL
• Tableau
• Process improvement – lean six sigma
• Microsoft office (excel, power point, word)
• insurance operational knowledge desirable

Package Description

• Remote working available where possible
• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year
• Free private medical insurance after 1 years' service
• Workplace Pension
• AXA Be Supported
• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

[Employer hidden] exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The [Employer hidden] brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the [Employer hidden] Magazine.

When you join [Employer hidden] you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

Key Details