Product Executive

Job Introduction

At [Employer hidden] we're radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our team come together when we need to collaborate.

An exciting opportunity has arisen for a Product Executive to join our Motor Product team.

You will be managing and developing market-leading insurance products, working within the cross functional team in line with FCA guidelines and delivering to business plan.

You'll bring good Insurance product knowledge to this role.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a fantastic opportunity to further develop your career with [Employer hidden].

If this sounds like a role for you then keep reading...

Role Responsibility

• Work with the Motor Product Manager and wider Product Team to manage and develop market-leading insurance products and customer journeys incorporating key FCA principles.
• Involvement in all areas of product management, including Annual Product Value Assessments & product development.
• Implementation of product developments and product enhancements, derived from analysis of industry & competitive trends and customer research.
• Ownership of technical policy wording, with reference to Legal and Conduct Risk advice.
• Project management, with particular focus on cross-functional team working.
• Work within commercial relationships with suppliers - attendance at supplier meetings where required.
• Technical and management input into complaints handling, including intervention where necessary to ensure the fair and effective resolution of customer disputes.
• Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the [Employer hidden] brand through market comparisons and actuarial liaison.
• Ensure all customer communications are technically correct, consistent, aligned with the [Employer hidden] brand and meet relevant regulatory requirements.
• Management of processes to drive good customer outcomes.
• Undertake root cause analysis of products to understand key drivers behind customer complaints and deliver innovative solutions.
• Through product management and development, help to deliver budgeted conversion and quotation and retention rates.
• Ensure product compliance in line with brand standard and regulatory requirements.
• Deliver enhanced levels of customer satisfaction measured through customer satisfaction scores and external market benchmarks.
• Work with marketing and operational teams to optimise customer communications whilst accurately reflecting product benefits.

The Ideal Candidate

Capability, Knowledge and experience:

• Ability to problem solve and dig into the detail of information/trends.
• Knowledge of general insurance markets, products and practices including regulatory requirements.
• Ability to prioritise workload effectively and manage cross-functional projects to tight deadlines.
• Knowledge of product management principles and procedures.
• Ability to challenge and improve existing processes.
• Commercially aware and able to develop and implement product initiatives to meet customer needs.
• Ability to deliver and analyse market research and trends.
• Motor insurance product knowledge.
• Ability to work within a team and independently.

Personal Characteristics:

• Customer focused, with the confidence to be curious and challenge.
• Attention to detail.
• High levels of drive and enthusiasm – a self-starter.
• Able to work under pressure and to tight deadlines.
• Ability to multi-task.

Our [Employer hidden] Values:

• Precision Pace - Always owning and making things happen.
• Empathy – Always aware of others.
• Curiosity – Always asking why.
• Collaboration – Always one team, the [Employer hidden] team!

Package Description

• Remote working available where possible
• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year
• Free private medical insurance after 1 years' service
• Workplace Pension
• AXA Be Supported
• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, [Employer hidden] launched [Employer hidden] Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the [Employer hidden] brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

[Employer hidden] exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The [Employer hidden] brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the [Employer hidden] Magazine.

When you join [Employer hidden] you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Moving Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.

To all recruitment agencies: [Employer hidden] does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within [Employer hidden] where you have not engaged with the Talent Acquisition Team will be considered speculative and [Employer hidden] will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Hybrid

[Employer hidden] Group

Salary: Up to £37,000 | Frequency: Annually | Job Reference: [Employer hidden]/TP/43962/2325 | Contract Type: Full Time | Closing Date: 14 February, 2023 | Business Unit: [Employer hidden] Insurance | Location: Kent/Remote/Hybrid, United Kingdom | Posted on: 31 January, 2023