Cruise Guest Advisor

Job Introduction

Do you have a passion for delivering exceptional customer service and have a love for the travel and holiday industry? Look no further, this may be the role for you... [Employer hidden — view at passion-project.co.uk] Cruise are looking for experienced customer service advisors to join a vibrant team as the new Cruise Guest Advisors. You will be part of our dynamic and progressive contact centre, helping deliver exceptional experiences for customers wanting to book River and Ocean cruises. The Cruise business is at the heart of the [Employer hidden] brand, taking guests all over the world so it’s important that the Cruise Guest Advisors are as passionate as us! Our people are everything to us. Come and do the best work of your life alongside lovely colleagues.

Role Responsibility

• Working as part of the Ocean Cruise team or the River Cruise team
• Speaking with a range of customers on a daily basis
• Assisting with any questions around [Employer hidden] cruise holidays, ensuring a personal approach to each call
• Provide recommendations and upselling opportunities
• Responsible for sending out follow-up emails, observing a high attention to detail
• Providing the ability to go above and beyond for the customer
• Having patience to deal with customer requests in a calm manner
• Actively participating in training where required
• Standard hours: Mon-Fri 9am-6pm, Sat 9am-5pm, closed Sunday – contract allows for 8am-8pm and Sunday opening

This is a hybrid role and requires 2 days in Ashford, TN23 1FB. The days required in office are Monday and Friday.

The Ideal Candidate

• Proven expertise in a similar role (travel industry ideal but not required)
• Exceptional communication skills
• Passion for customer service
• Excellent attention to detail with strong written and verbal skills
• Proven ability to work on a hybrid model

Package Description

• Starting salary of £20,475
• Hybrid working in our Ashford hub (2 days per week, Monday and Friday)
• Rapid promotion potential with pay increases and commission opportunity
• Team centred comprehensive training and onboarding
• Enhanced holiday allowance – 33 days including bank holidays, plus option to purchase 5 more
• Colleague discounts including family discounts on cruises and holidays!
• Pension scheme matched up to 10%
• Life assurance
• Wellbeing initiatives including Unmind and AXA Be Supported
• Range of reductions and offers from leading retailers, travel groups, entertainment companies
• Enhanced maternity, paternity, and grandparent leave

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50. The [Employer hidden] brand has become one of the most recognised and trusted brands amongst UK consumers. Our products include cruises, holidays, insurance, personal finance and the [Employer hidden] Magazine. At [Employer hidden] we are committed to equality and diversity. We are an official Disability Confident employer. If you are interested in this role, please apply directly or contact Holly Lloyd via email ([contact hidden]). [Employer hidden] does not accept agency CVs unless specifically engaged by the Talent Acquisition Team.