Cruise Director

Job Introduction

And right now we are looking for a Cruise Director to join our River Cruise Team. Cruise Directors are responsible for the smooth running of our river cruise operations, ensuring that our customers have an enjoyable and hassle-free holiday. Cruise Directors must possess a professional approach to maintain and reflect a high standard of service and customer care as set out by the Company and will comply with and implement procedures as laid down by Head Office and the Operational Manual.

Role Responsibility

• Managing a Team Ensure your team are achieving their personal quality score, identifying development needs and taking appropriate action to overcome them, including development plans. Provide immediate support for all in your team and escalate issues as necessary to the Rivers Crewing Partner.
• Effective Collaboration Communicate on a daily basis with the ship captain and hotel manager to discuss operational matters and quality performance to ensure the smooth running of the river cruise programme.
• Meet & Greet/Transfers Co-ordinate transfer team to meet all customers at their point of entry and ensure their smooth transfer to and from the ship.
• Room/Cabin Check-in Liaise with the ship prior to customers’ arrival to ensure efficient allocation of cabins.
• Welcome Meetings/Cocktail Parties Host a welcome meeting and cocktail party for customers.
• Operation of Sales & Excursions Co-ordinate the excursion programme – promotion and payment, supplier confirmation and guiding where necessary.
• Entertainment/Activities Co-ordinate with the Entertainer to provide daily events and evening entertainment.
• Hospitality Desk Ensure the hospitality desk is hosted during specified duty hours.
• Report Writing Complete a Cruise Report regarding the ship, facilities available, excursions and all other aspects.
• Sales Accounting A float for expenses will be issued, an expense claim must be completed.
• Operational accountability Being instrumental in administering operational changes due to high and low water levels.
• Effective engagement Champion the [Employer hidden] Values.
• Materials Presentation Ensure [Employer hidden]’s corporate image is maintained.
• Uphold safety standards Form part of the emergency procedures team.
• Quality Management Regularly engage with customers.
• Complaint-handling Take ownership of guest complaints.

The Ideal Candidate

• Ability to work on own initiative and as a member of a team
• Customer service experience
• Strong decision-making skills
• Ability to liaise with suppliers
• Flexible approach to work
• Excellent communication skills
• Outgoing, sociable personality
• Excellent report writing skills
• Diplomacy
• Problem solving skills
• Professional Approach
• Managing skills
• Negotiation skills
• Accounting skills
• Presentation skills
• Good understanding of European languages
• Previous work as a Tour Manager or on board river cruise vessels.
• Knowledge of European Rivers

About the Company

First setting sail in 1997, [Employer hidden] Cruises is a boutique cruise line, designed for the British market with some of the UK’s newest cruise ships. Launched in 2019 and 2021 respectively, Spirit of Discovery and Spirit of Adventure are our boutique luxury ocean cruise ships. In 2021, [Employer hidden] Cruises launched our first brand-new purpose-built river cruise ship, Spirit of the Rhine. In spring 2022 we launched our second luxury river cruise ship, Spirit of the Danube. [Employer hidden] Group