Product Operations Manager

About [Employer hidden]

[Employer hidden] is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, [Employer hidden] combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, [Employer hidden] supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Job Description

As a Product Operations Manager, you will play a crucial role in establishing strong connections between our product and user-facing teams. With our talented Product Managers, you will lead the development of new features, improve existing features, and shape the product processes from scratch. Collaborating closely with support, sales, and success teams, you will ensure a seamless feedback loop, enabling continuous product improvements. You will have the opportunity to directly engage with our users, gaining invaluable insights into their specific use cases and challenges and integrating those in our product. This is an instrumental, cross-functional role that will be pivotal in our scaling efforts.

Responsibilities

• Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience.
• Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development.
• Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way.
• Drive major company launches and global rollouts, ensuring successful product deployments.
• Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements.
• Identify root causes of issues and develop effective solutions to address them.
• Design and implement complex operational systems and processes to optimize product operations.

Requirements

• Minimum of 3 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams.
• Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.
• Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements.
• Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.
• Strong multitasking skills with the ability to manage multiple priorities simultaneously.
• Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.
• General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage).
• Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills.
• Prior experience in a fast-paced, product-driven tech company.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy: Stock grant opportunities dependent on your role, employment status and location; Additional perks and benefits based on your employment status and country; The flexibility of remote work, including optional WeWork access.

Equal Opportunity

At [Employer hidden], we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. [Employer hidden] will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation.