Customer Service and Pre-Sales Engineer (Canada & UK)

🔒 Confidential Employer
Posted 3 May 2026
LOCATION
Calgary, Canada; London, UK
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Neo4j Cypher Terraform REST APIs Python JavaScript React Go OAuth 2.0

FULL DESCRIPTION

Customer Service and Pre-Sales Engineer (Canada & UK)

[Employer hidden — view at passion-project.co.uk] is hiring a Customer Service and Pre-Sales Engineer for Calgary, Canada and London, UK. This hybrid role bridges Customer Experience and Sales, requiring technical expertise in graph databases, IaC, APIs, and identity protocols.

About [Employer hidden]

[Employer hidden] is a pioneer in data trust and AI enablement, building the trust and decision layer for enterprise agentic AI. Powered by a live context graph, the [Employer hidden] platform brings deep contextual intelligence, identity-centric security, and fine-grained authorization to enterprise data.

The Opportunity

We are expanding our team by adding a member capable of being a bridge between our Customer Experience and Sales teams while providing ad-hoc support to our strategic system integrators. Interested in a role where support of customers provides insight to Engineering and improves sales impact? We're looking for a motivated team member comfortable training, mentoring and addressing concerns for Prospects, Customers and Partners.

Key Responsibilities

  • Customer Support: Provide expert technical guidance and support to [Employer hidden] customers, assisting them through deployment, integration, and ongoing platform operation.
  • Pre-sales Excellence: Deliver compelling Proof of Concepts (POCs), sophisticated product demonstrations, and strategic architectural recommendations to prospective clients and Account Executives.
  • Technical Consulting: Act as a technical expert for our platform, offering insights into integration and configuration best practices.
  • Relationship Management: Support high-need clients with managed services or long-term engagements, ensuring high satisfaction and a positive experience.

Required Technical Skills and Experience

  • Graph Database Expertise (Neo4j, Cypher)
  • Deployment (Terraform, IaC)
  • Integration (REST APIs, Apache Kafka / Confluent)
  • Development Skills (Python, JavaScript, React, Go)
  • Software Skills Delivery
  • Identity & Authorization (OAuth 2.0, AuthZEN)
  • AI Skills (Nice-to-Have): AI Agents (Python), LLM integration (RAG), MCP, A2A
  • Bachelor's Degree in Computer Science, Engineering, Information Systems, Business or related field (or equivalent experience)

Behavioral and Interpersonal Skills

  • Composure Under Pressure
  • Empathy and Active Listening
  • Clear Communication
  • Collaborative Spirit

Why you should choose us

  • Flexible working hours/hybrid/remote
  • Competitive salary/benefits, and employee stock ownership plan
  • Annually global offsite gatherings
  • Global fast-paced collaborative environment
  • Ambitious, fun and supportive colleagues
  • Career advancement opportunities

At [Employer hidden], we believe that your uniqueness is your power. We are dedicated to creating a workplace where everyone feels valued and empowered to be themselves. As an equal opportunity employer, we embrace diversity in all forms.

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