Ward Clerk & Reception Team Lead
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FULL DESCRIPTION
Ward Clerk & Reception Team Lead
Ward Clerk & Reception Team Lead | Spire Leicester | Oadby | Full Time | Competitive Salary + Excellent Benefits
Spire Leicester Hospital has an exciting opportunity for an experienced Ward Clerk & Reception Team Lead to join our team on a full-time, permanent basis.
This is a key patient-facing leadership role, responsible for leading front-of-house services while ensuring every patient receives a seamless, professional, and welcoming experience.
Key Responsibilities
- Lead and manage the hospital reception team, ensuring consistently high standards of customer service
- Supervise day-to-day operations, including rota management, staffing levels, and performance support
- Deliver a warm, professional, and efficient front-of-house experience for all patients and visitors
- Oversee patient admissions and discharges, ensuring accuracy and compliance with hospital procedures
- Support inpatient and day-case bookings using hospital systems (e.g. SAP)
- Manage reception processes including billing, payment collection, and administration tasks
- Coordinate admission lists and liaise closely with clinical teams to support patient flow
- Oversee switchboard operations, ensuring all enquiries are handled promptly and professionally
What We’re Looking For
- Proven experience in a reception or customer-facing role (healthcare experience desirable)
- Previous supervisory or team leadership experience
- Strong organisational skills with the ability to manage multiple priorities
- Excellent communication skills and a confident, professional telephone manner
- High attention to detail with a commitment to accuracy and confidentiality
- A proactive, patient-focused approach with a passion for delivering exceptional service
Benefits
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Our Values
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
[Employer hidden — view at passion-project.co.uk] are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all.
[Employer hidden] is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
For us, it's more than just treating patients; it's about looking after people.