Technical and Service Manager
🔒 Confidential Employer
Posted 3 May 2026
LOCATION
Not specified
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Engineering
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Technical Proposal Management
Incident Management
Service Delivery Management
SLA Monitoring
Resource Demand Forecasting
Continuous Improvement
Customer Relationship Management
Engineering Degree (Electrical/Mechanical)
FULL DESCRIPTION
Technical and Service Manager
The [Employer hidden — view at passion-project.co.uk] Group is seeking a Technical and Service Manager to manage all aspects of day-to-day operational Technical, Project and Service Support. This role requires a degree in Engineering and at least 10 years of experience, with 5 years in a similar capacity.
Responsibilities
- Management of the Technical Proposals Team, Applications and Survey & Audit Teams.
- Ensure Incident Management processes are followed effectively (escalation and notification).
- Management of the technical and product support process utilising resource from the technical team and ensuring full engagement with [Employer hidden].
- Offer Technical Support to the Field Sales Team and External Customers.
- Process management and co-ordination incidents affecting respective customers.
- Monitoring service delivery and Service Level Agreements (SLAs).
- Identify and drive service improvements to increase customer satisfaction.
- Resource demand forecasting to plan and deliver end-to-end services.
- Accountable for account service problems and prioritisation.
- Drive Digital service business growth though SEA digital team.
Requirements
- Candidate must possess at least a Degree in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
- At least 10 year(s) of working experience in the related field, with minimally 5 years in a similar capacity.
About the Company
The Steam Thermal Solutions business is one of three businesses within [Employer hidden] Group. [Employer hidden] Sarco and Gestra are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for industrial and commercial steam systems. [Employer hidden] Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group.
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