Customer Service Representative

Role Overview

To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way. Liaise with operational areas to aid in processing and management of customer and supplier requirements. Support the Team Leader/Client Services Manager in achieving first-class customer service.

Main Duties and Responsibilities

• Maintain collaborative, positive and productive relationships within the department and with internal and external customers.
• Complete documentation as required in a timely manner.
• Complete allocated administration tasks accurately and on-time following procedures.
• Input accurate information into company ERP system [AX].
• Actively report EHS issues and near misses.
• Support and promote ‘5S’ activities within the office.
• Define and produce Standard Operating Procedures (SOPs) for business continuity.
• Participate and contribute to SDT team meetings.

Skills/Experience

Essential

• Previous experience of working in a Customer Service team.
• GCSE level Maths and English (or equivalent).
• Excellent IT skills, particularly Microsoft Excel and Word.
• High level of accuracy and effective time management.
• Resilience and ability to work under pressure.
• Excellent communication skills with diverse range of people.
• Highly motivated with focus on solutions and continuous improvement.

Desirable

• Exposure to lean manufacturing, ideally at Yellow Belt level or above.
• Experience of export regulations and documentation.

Benefits

• Competitive salary
• Flexible working arrangements
• Generous holiday allowance
• Three days’ paid volunteering leave
• Additional support through our Everyone is Included Group Inclusion Plan

Inclusion at Spirax Group

We are passionate about creating inclusive and equitable working cultures. We are a Disability Confident Committed Employer. If you require accommodations, please let us know. Learn more at spiraxgroup.com/inclusion

Company Overview

[Employer hidden] Solutions, part of Spirax Group, is a world leader in manufacturing peristaltic pumps for life sciences and process industries. Our inclusive culture and Values unite us. Visit wmfts.com and spiraxgroup.com for more information.