Requirements

• Provides information on product delivery, availability, pricing, and specifications. Ensures that pricing adheres to SSI policies and any negotiated agreements
• Proficiency in product sizing/selection. Collaborating on product selection and alternative offerings to satisfy customer requirements
• Coordinates substitutes, alternative products, and logistics to satisfy customer-required ship dates
• Communicate with technical staff and vendors to gather needed information for quoting/proposals and job requirements
• Efficiently process quotes and sales orders in SalesForce and E1, and resolve incoming customer inquiries, via phone and email, within established guidelines and KPIs for each functional area
• Reviews, interprets and provides recommendations to management on customers’ legal requirements for purchase orders, price agreements, non-disclosure agreements, etc.
• Effectively manages and delivers an elevated service level to strategic customers
• Manage backlog for assigned regions. Anticipate and where appropriate, mitigate any issues before they can negatively impact on the customer experience
• Leads and manages extensive quote/order tracking while project managing
• Attend weekly meetings with internal team and work partners to facilitate communication and collaboration
• Identify and help implement process improvements within the Customer Service function that increase customer satisfaction
• Exemplifies the company’s commitment to excellence in service with effective communication addressing customer needs through setting accurate expectations and follow-up
• Handles all incoming issues and resolves them using smart customer-focused decision-making skills
• Exercises independent judgment to resolve customer issues such as product application issues, substitute product recommendations, securing third-party supplier quotes, and alternative shipping methods

Qualifications

• The candidate should have a bachelor’s in engineering, Business Administration, Marketing, or a related field (In lieu of a degree, equivalent education and relevant experience will be considered.)
• Experience: 3+ years of Inside Sales/Customer Service experience in a manufacturing environment with a strong commercial aptitude and a sense of urgency.
• Demonstrated computer proficiency in current Microsoft Office programs, presentation and graphics, PDF, Salesforce CRM, and call center software is also strongly desired.

About Us

Steam Thermal Solutions is one of four businesses within Spirax Group, with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and since then have operated it as its own business, and as such, we operate two brands, [Employer hidden] and Gestra.

We are dedicated to generating balanced value for all our partners through the development of technologies that enhance efficiency, safety, and balance. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With a presence in 165 countries, we deliver solutions that underpin the production of a wide range of everyday items, from baked beans to mobile phones!

Our company values diversity and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you require accommodation during the application process or while performing essential job functions, please contact us.