Renewal Success Manager - DACH

Your Responsibilities

• Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts.
• Design pricing models and multi-year agreement that reward adoption and pave the way for future expansion.
• Navigate the ‘procurement maze’, leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
• Partner closely with Customer Success Managers, Account Executives and wider Go to Market organisation to ensure alignment on the customer journey.
• Maintain forecast accuracy for your region ensuring that "on-time" isn't just a goal—it’s the standard.
• Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the customer’s broader digital transformation.

Qualities we look for

• Proven success in a commercial renewal role within a SaaS or AI organisation.
• A commercial mindset and ability to tell a compelling value narrative for our customers.
• Knowledge of LAER customer success framework, quota to cash and other pricing levers.
• Strong collaboration with Customer Success, Account Executives and wider Go to Market organisations.
• Highly structured approach and operational framework for renewal lifecycle.
• Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organisations, protecting margins whilst fostering long term relationships.
• Fluent language skills in German and English

What we offer

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities.
• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication.
• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week.
• Virtual Shares - An ownership mindset in every role.
• Regular in-person team events.
• Monthly full-day hacking sessions: every month, we have Hack Fridays.
• 30 days of annual leave.
• Competitive benefits.

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At [Employer hidden], it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together.