About [Employer hidden]

[Employer hidden] is where conversations happen with and about patients in the NHS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At [Employer hidden], we’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with [Employer hidden] Scribe, our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.

That sounds cool - what does the office have to do with it?

In a word - EVERYTHING. Our [Employer hidden] team (AccuFolk) are a team of 250 that focus on in-person collaboration in our Shoreditch office, and our space needs to facilitate this. From our own professional kitchen to our large events area, it's a beautiful and busy space that needs a creative Workplace & Facilities Lead to own the strategy and operations here.

The challenges you’ll solve as a Workplace and Facilities Lead

• High-velocity operations: Owning the heartbeat of our Shoreditch HQ, ensuring every meter of the space - from our desks to meeting rooms - is optimised for a team that moves fast.
• Scaling the experience: Project managing high-impact moments, most notably our three-day summer conference, where you'll turn complex logistics into a seamless and fun team experience.
• Strategic supplier partnerships: Moving beyond the basic, you'll build and negotiate a network of external partners (hard and soft services) that can keep pace with our growth.
• Safety without the red tape: Integrating health, safety, and compliance into our workflows so they protect our team without slowing us down.
• Food as fuel: Partnering with our phenomenal in-house chefs to run a kitchen that’s not just 'office perks,' but a financially sustainable, high-quality operation.
• Resourceful budgeting: Treating our office spend like a founder would - tracking everything, identifying efficiencies, and ensuring we’re investing in the things that truly impact the team.
• Team coaching: Leading and levelling up a truly brilliant team of four, fostering a culture of 'done is better than perfect' and relentless resourcefulness.

You should apply if...

• You’ve been in the trenches: You’ve managed workplace operations in a fast-scaling tech environment or a high-growth startup and loved the chaos.
• You’re a driver: You don’t wait for a manual or a process - you spot a bottleneck, figure out the solution, and get it done.
• You’re commercially savvy: You’ve managed complex budgets and know how to negotiate hard with suppliers to get the best value for the business.
• You lead by example: You’re a hands-on leader who can jump between high-level strategy and helping the team fix a practical problem on the floor.
• Ambiguity is your comfort zone: When plans change (and trust us, they do), you stay calm, reorganise, and keep the team focused.
• You’re mission-first: You genuinely care about fixing healthcare communication and want to build a space that supports that mission every single day.

What’s in it for me?

You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Fix Healthcare Communication

• £55,000 - £70,000 salary + share options up to £30,000
• Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life
• Flexible Working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am-4pm
• Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year
• Family matters: We offer enhanced parental leave, fertility support and parental loss support
• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

Want to know more about the company or the hiring process? Check out our Careers page and Candidate hub. Find us across social media: Medium, LinkedIn, X, Instagram and YouTube.

Compensation Range: £55K - £70K

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