Implementation Manager - Primary Care

About [Employer hidden]

[Employer hidden] is where conversations happen with and about patients in the NHS. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At [Employer hidden], we’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with [Employer hidden] Scribe, our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be.

What You'll Be Getting Stuck Into

• Driving deep transformation: Leading big-scale rollouts for complex products like Scribe, making sure we’re not just doing the basics but fundamentally changing how healthcare is delivered.
• Strategic boundary-setting: Standing firm on implementation plans and managing commercial expectations to ensure we deliver sustainable solutions without overcommitting.
• Owning the AI journey: Becoming the go-to expert on our emerging AI features, taking full ownership of how they are introduced to practices and scaled across the country.
• Closing the feedback loop: Reviewing practice cohorts 6-9 months after go-live to see if they’re actually using the product as intended and figuring out how we can make it even better.
• Scaling with smarts: Using our internal AI dashboards to handle the 'heavy lifting' of data, so you can focus on the human side of implementation while we automate the repetitive bits.
• Raising the bar: Constantly looking for ways to improve our processes—if something isn't working or could be more efficient, you’ll have the autonomy to change it.

You Should Apply If...

• You’ve been around the block with big rollouts: You have solid experience managing complex implementations in a fast-paced business and you know how to keep a project moving.
• You’re a 'driver,' not a 'passenger': You don't wait to be told what to do; you dive into the context, spot the problems, and take the lead on solving them.
• You can hold your own: You’re comfortable having tough conversations with stakeholders and can stay firm on what’s achievable without losing the '[Employer hidden] warmth.'
• You’re a natural communicator: You can explain technical or complex changes in a way that feels clear, simple, and actually exciting for the people using them.
• You’re relentlessly resourceful: When you hit a roadblock, you don't just stop - you find a creative way over, under, or through it.
• You care about the 'why': You’re motivated by the idea of fixing healthcare communication and want to see the real-world impact of your work on clinicians and patients.

What’s in It for Me?

You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to Fix Healthcare Communication.

• £45,000 - £60,000 salary + share options up to £15,000
• Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life
• Flexible Working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am-4pm
• Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year
• Family matters: We offer enhanced parental leave, fertility support and parental loss support
• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!