Security Liaison Officer

About the Role

We are St Andrew's — a mental health charity with a clear purpose: to inspire hope for people living with complex mental health needs. Our Birmingham site is on an ambitious improvement journey. As we continue to evolve, we are looking for a professional, calm, and proactive Security Officer to join our team.

St Andrew's Birmingham is a 125 bedded adult mental healthcare facility comprises of eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.

Key Responsibilities

• Maintain a visible security presence across the site
• Monitor and respond to incidents, ensuring safety procedures are followed
• Support staff in managing challenging situations, using de-escalation where appropriate
• Communicate clearly with patients, staff and visitors
• Conduct regular patrols and security checks
• Escorting visitors and contractors around the site including wards
• Ensure compliance with health and safety and security policies

Requirements

• Previous experience in security, healthcare or a related field
• Strong communication and interpersonal skills
• Ability to remain calm under pressure
• Good understanding of safety, confidentiality, and professional boundaries
• Ability to work both independently and as part of a team
• Respectful, patient, non-judgemental and empathic approach when working in a mental health environment

Rewards

We offer an excellent benefits package including: Pension; Sickness policy on par with the NHS; Access to the Blue Light Card and Health Service Discounts schemes; 27 days annual leave plus bank holidays, increasing after 10 years' service; Life cover; Electric Car lease scheme; Cycle to work scheme; Healthcare cash plan; Free parking; Paid DBS application; Access to free vocational qualifications.

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