Accountabilities/Scope of Work

• Build and maintain an up-to-date customer contact list.
• Develop and maintain a live enquiries tracker.
• Develop and maintain a live quotation tracker, including follow-ups.
• Manage PQQ submissions.
• Organise and maintain team folders, ensuring component and product drawings are current and revisions are tracked.
• Assist with obtaining supplier prices for tenders.
• Support the management of import/export processes for components and sleepers (with guidance from the Sales & Delivery Manager).
• Assist the Marketing Manager with marketing campaigns.
• Process incoming enquiries: issue holding emails, log details, and ensure responses are coordinated with the Sales & Delivery Manager/Commercial Director.
• Create and maintain a product crib sheet for commercial use, reflecting recent acquisitions.
• Provide support for exhibition preparation.
• Prepare and format reports, presentations, and documents.
• Act as the first point of contact for general office enquiries (phone/email).
• Support scheduling of meetings, including agenda preparation and minute-taking if required.
• Ensure compliance with internal document control and data management procedures.
• Support the wider commercial team, to include producing and submitting applications and invoices for payment for clients and subcontracts/suppliers.
• Where required, assist in managing change on larger rail and infrastructure projects, to include the creation of compensation events.

Qualifications and Skills

• Strong organisational and time-management skills, with the ability to prioritise multiple tasks.
• High attention to detail and accuracy in document preparation and data management.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to work independently and as part of a team.
• Professional, proactive, and approachable manner.
• Problem-solving mindset with a willingness to take initiative.
• Experience in handling sensitive or confidential information appropriately.
• Knowledge of the rail or construction sector (desirable, but not essential).

Safety Behaviours

• Communicate and share the Company’s vision for safety.
• Hold self and others accountable for maintaining very clear safety standards.
• Ensure safety considerations are considered when making operational, technical and business decisions.
• Assess what resources are needed to perform the job safely.
• Take personal involvement in delivering challenging but achievable safety objectives and targets.
• Treat safety issues in a proportional and consistent way, never use safety as an excuse for doing or not doing something where it can’t be justified.

Apply for this position

If you are interested in being considered for this role, please enclose a covering letter and CV and send to us either by email, using the Apply Now button, or by post to:

Human Resources
[Employer hidden] Ltd
Littlewell Lane
Stanton by Dale
Ilkeston
Derbyshire
DE7 4QW

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