Overall Purpose of the Role

The Receptionist is responsible for delivering an exceptional standard of customer service, ensuring that all clients, occupiers, and visitors receive a warm and professional welcome. As the first point of contact, the Receptionist shapes the first impression of the building and supports the smooth running of all Front of House services. All duties should be completed to the highest standard, aligned with the values and expectations of Ashby Capital and its management partners.

Personal Profile

• Professional and well presented, with integrity and a positive, can-do attitude
• Passionate about delivering exceptional service and accountable for personal contribution
• Strong communication skills, acting as a bridge between clients and occupiers as they navigate modern workplace technologies
• Confident in using and supporting the Smart Spaces digital platform
• Proactive, personable, and committed to contributing positively to the team

Operational Skills

• Ideally experienced in a corporate or hotel reception environment
• Strong technical understanding of meeting room systems and IT packages
• High standard of customer service delivery and administrative capability
• Confident in troubleshooting the Smart Spaces app and visitor management systems
• Supports meeting room management and liaises with key stakeholders to ensure smooth operations

Key Responsibilities – Client Care

• Warmly welcome and greet all guests and visitors
• Use agreed greetings and address visitors by name once confirmed
• Escort guests to their destination and ensure smooth transitions between team members
• Provide regular updates for visitors awaiting verification
• Support guests with coat, luggage, and meeting room escorting
• Respond professionally to enquiries in person, by phone, or by email
• Maintain and share up-to-date knowledge of clients, occupiers, and building facilities
• Answer calls to the required standard and deliver messages promptly
• Liaise effectively with couriers and contractors, escalating issues where necessary
• Act as the first point of contact for all tenants and visitors
• Maintain a collaborative “One Team” approach with other service partners
• Support ad-hoc tasks as required

Key Responsibilities – Teamwork & Communication

• Communicate clearly with colleagues, management, and service partners
• Maintain strong awareness of building activity and share relevant updates with the team
• Report new, ongoing, or potential issues to the Operations Manager/Property Manager, followed by a written summary
• Support business needs, such as lunch or annual leave cover
• Assist in training and onboarding new team members
• Participate in departmental cross training when available

Working Pattern & Interpersonal Skills

Monday – Friday. Approachable, friendly, able to build rapport, demonstrates empathy, patience, professionalism, works collaboratively, responsive to feedback, maintains composure, shows initiative.

LRS Values

• Exceptional Service
• Respect for Everyone
• Aspirational
• Equality and Inclusivity
• Nurture Great Talent
• Profitable
• Have Fun

Brilliant Perks at Elior

• Free, tasty meals
• Flexible working
• 28 days holiday (31 after 2 years)
• Leave for life’s important moments
• Paid volunteering days
• Career development
• Wellbeing support
• Pension and life assurance
• Exclusive discounts