Restaurant Manager

The Role

Based onsite at our Bishops Avenue residence, we are seeking a Restaurant Manager to ensure that every event delivers a seamless, memorable guest experience while maintaining operational efficiency, quality standards, and profitability. Working pattern: 2 days out of 7, 10:00am - 8:00pm. This position is eligible for a performance-based bonus.

Key Responsibilities

• Champion a resident-first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail
• Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution
• Anticipate client and guest needs, resolving issues discreetly and proactively
• Gather client and guest feedback to continuously enhance the overall experience
• Conducting site show rounds for prospective clients, families, and partners
• Conducting menu tastings and working closely with clients to tailor events to their expectations
• Identifying and developing marketing and promotional opportunities to enhance event uptake and brand awareness
• Maintain consistently high service standards aligned with brand and hospitality expectations
• Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events
• Oversee event setup, service flow, and breakdown to ensure flawless execution
• Collaborate with culinary, sales, and event teams to deliver cohesive and timely service
• Ensure menus, service styles, and event details align with client expectations and brand standards

What You Bring

• Passion for service excellence and people
• Proven experience as an Event Manager or in a senior hospitality/events role
• Strong project management skills with the ability to manage multiple events simultaneously
• Knowledge of KPIs and marketing techniques relevant to event and hospitality management
• Outstanding communication, presentation, and negotiation skills
• A strong customer service ethos with a genuine passion for creating memorable experiences
• A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential)

The ideal candidate is a hands-on hospitality leader who inspires service teams, anticipates guest needs, and consistently delivers elevated dining and event experiences.

About [Employer hidden]

At [Employer hidden], dining is about more than exceptional food. We create welcoming, refined spaces where the over-55 community can come together, connect, and enjoy meaningful moments. Our client, Riverstone Living – Bishops Avenue combines luxury apartments with the services of a private members’ club and a boutique hotel. We are a people-first business with over 10,000 colleagues across the UK. 87% of our team say they’re proud to work here!

Benefits

• Free, tasty meals while you work
• 28 days holiday (31 after two years)
• Paid volunteering days
• Career development and learning opportunities
• Mental health support and wellbeing perks
• Pension schemes and life assurance
• Exclusive discounts on entertainment, leisure, and travel

If you are passionate about hospitality, thrive on delivering exceptional events, and want to make a meaningful impact in a luxury setting, we would love to hear from you. Apply now via Dayforce.