IT Systems Coordinator

WHO WE ARE

[Employer hidden] is a national charity, with 140 staff and 2,500 volunteers. Our vision is to see every child and young person of Scotland exploring the Bible and responding to the significance of Jesus.

We are seeking…

A proactive and organised IT Systems Coordinator to support the effective delivery of IT services across SU Scotland. You will act as the key link between staff and external IT providers, ensuring that systems and services run reliably and efficiently.

PURPOSE

The IT Systems Coordinator ensures that SU Scotland’s staff and volunteers are supported by reliable, well-managed digital systems and services. The role focuses on coordinating IT support, managing requests, and liaising with external providers to ensure issues are resolved promptly and systems continue to meet organisational needs.

KEY RESPONSIBILITIES

• Coordinate IT support requests, ensuring issues are prioritised, tracked, and resolved efficiently
• Act as the main liaison with the Managed Service Provider (MSP) and other IT suppliers
• Maintain accurate records of IT hardware, software licences, and subscriptions
• Support IT onboarding and offboarding processes in collaboration with HR
• Develop and maintain IT documentation, procedures, and user guidance
• Monitor system performance and identify opportunities for improvement
• Assist with IT policy development, GDPR compliance, and data security practices
• Promote effective and responsible use of IT systems across the organisation

WHO WE ARE LOOKING FOR

The successful applicant will demonstrate the following:

• Strong attention to detail, with the ability to track tasks, follow up consistently, and ensure nothing is overlooked
• Strong organisation skills with the ability to manage multiple requests, priorities, and deadlines simultaneously
• Clear and confident communicator, able to liaise effectively with both non-technical staff and external IT providers
• Experience in administrative, coordination, or operational support roles

For this post, it is important that you are able to demonstrate a commitment to SU Scotland’s ethos, working principles and vision. It is also an Occupational Requirement (Equality Act 2010, Part 1, Schedule 9) that the post-holder is a committed Christian.

How to Apply

For more information and to apply, click the button below. Alternatively, you can email us at [contact hidden]. [Employer hidden] is an equitable employer and operates a safeguarding policy. Scottish Charity No. SC01122.