Desktop Support Engineer

🔒 Confidential Employer
Posted 3 May 2026
LOCATION
Aberdeen
TYPE
Full-time
LEVEL
Associate
CATEGORY
IT Support & Infrastructure
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Desktop Support IT Troubleshooting Hardware Installation Software Configuration Mobile Device Management User Training IT Security Awareness Change Management

FULL DESCRIPTION

Desktop Support Engineer

Location: Aberdeen | Type: Permanent, Full-time | Work Type: Hybrid

[Employer hidden — view at passion-project.co.uk] are currently recruiting a Desktop Support Engineer on behalf of our client, based in Aberdeen. The role will be on a permanent (staff) basis and offers the flexibility of hybrid working.

Responsibilities

  • Align your work with IT strategy and support the company’s mission and core objectives.
  • Help, develop and update IT policies and procedures.
  • Perform installation, setup, configuration, migration, upgrade, and support of desktop devices, peripherals, mobile devices, telephony, and conferencing systems.
  • Be responsive and pro-active when handling end-user PC problems and requests.
  • Assist with internal moves.
  • Escalate technical issues to other IT team members as appropriate.
  • Travel to offshore units and worldwide shore offices as necessary.
  • Use industry standard tools to monitor system performance and availability.
  • Assess users’ needs and recommend alternative solutions.
  • Collaborate with third-party service providers.
  • Support IT Project Team with project delivery and implementation.
  • Design and deliver user workshops and training as required.
  • Record and document work orders.
  • Implement IT Changes in line with the IT Change Management Procedure.
  • Stay updated on IT, information, and cyber security best practices and provide information and advice to others as necessary.
  • Work with elevated account privileges and permissions in line with documented procedures.
  • Attend relevant training courses as identified and follow up with exams/qualifications if available.
  • Any other duties as required by the IT Manager.

Requirements

  • Professional qualification in IT, IT Support Professional SCQF 8, or equivalent.
  • Previous experience in a similar role.

Alternative Format

If you require the job advert in an alternative format (Audio, Large Print) please get in touch:

+44 (0)1224 894444 | [contact hidden]

Contact

Ashleigh Slatter

[contact hidden]

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