Duty Manager

🔒 Confidential Employer
Posted 3 May 2026
LOCATION
Bristol
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Retail Management Sales Target Achievement Customer Service Stock Management Team Leadership Cash Handling Microsoft Office Operational Planning

FULL DESCRIPTION

Duty Manager

[Employer hidden — view at passion-project.co.uk] is one of the world's largest specialty retailers of children's toys. We are looking to recruit a Duty Manager for our store in Bristol Longwell Green.

About the Role

Salary: £32,000+ depending on experience

Responsibilities

Sales

  • Deliver, maximise and exceed sales targets in store
  • Maintain availability of all products is maintained on the Shop Floor
  • Ensure the team’s familiarity with all products in all departments
  • Make sure all customer purchases are carried out in accordance with Company guidelines

Customer Service

  • Ensure that all customer queries are dealt with promptly and effectively
  • Achieve and maintain company standards on housekeeping, floor presentation and space planning
  • Participate in weekly stock takes - identify and report abnormal counts to the Store Manager

Staffing/Operations

  • Ensure staffing levels match the business needs, or events in-store
  • Prepare, monitor and action daily task board
  • Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
  • Assist Store Manager with all staffing issues, i.e. training and performance reviews
  • Cash handling/Security/ daily spot checks on all tills
  • Ensure that company cash/stock handling procedures are adhered to at all times
  • Responsible for the opening and closing of the Store

The Ideal Candidate

  • Have a proven track record as a Retail Manager in a fast paced retail environment
  • Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
  • Be target driven and customer service orientated
  • Be highly motivated and ambitious
  • Be a self starter with a can do attitude
  • Excellent Microsoft Office skills

Benefits

  • An attractive competitive salary and bonus package
  • A benefits package inclusive of:
  • 31 Days Annual Leave (inclusive of public holidays)
  • Defined Contribution Pension Scheme
  • Life Assurance Cover
  • Employee Assistance Programme
  • In-store discount
  • Company Maternity and Paternity Payments
  • Special Life-Event Gifts
  • Length of Service Awards

[Employer hidden] is an Equal Opportunities Employer

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