HSS Service Engineer

The Vacancy

We are currently seeking a HSS Security Service Engineer to work from our busy Hainault Office. Reporting directly to the regional Operations Manager, the role will entail the service and maintenance of Security Systems, access IP CCTV and VMS Platforms.

The Role

• Attend and undertake servicing of security systems, access, IP CCTV and VMS Platforms
• Attend sites and undertake reactive fault-finding visits and maintenance of installed products
• Understand specifications, drawings and design standards to ensure the systems are installed to the clients brief and standard
• Solution finding and problem-solving mentality and methodology
• Meet deadlines including predefined target times, first fix dates and PMV dates
• Communicate clearly and concisely with the service team and management regarding customer issues or site problems
• Carry out all paperwork and electronic reporting to the service team promptly
• Present a professional appearance at all times
• Active team member of on call service rota
• Commercial awareness to ensure the job is delivered within the timescale allocated

The Candidate

• Good timekeeping
• Customer orientated
• Good communication skills
• Ability to work as part of a team
• Effective verbal and written skills
• Computer literate

Requirements

• Experience in servicing of security alarm systems, CCTV and Access
• PMV delivery of inspections
• Hold current qualifications or have relevant experience in security alarm systems
• Full UK Driving Licence
• Knowledge of Galaxy Intruder, IP CCTV & Access Control systems
• Pacom equipment knowledge would be advantageous
• Understanding of service delivery and current standards

The Company

[Employer hidden — view at passion-project.co.uk] Plc is a leading provider of customised security and fire solutions, and part of the global [Employer hidden] Group headquartered in Japan, operating across 22 countries. We are committed not only to protecting people and property, but also to supporting our employees with a strong benefits package, excellent career development opportunities, and access to the [Employer hidden] Rewards Programme, which offers exclusive discounts at over 900 UK retailers on groceries, travel, utilities, and more.

Our commitment extends beyond our people to the planet, with sustainability at the heart of our operations. We’ve earned a Gold rating from EcoVadis for our sustainable practices and are actively working towards achieving net-zero emissions.

With a 4.3 out of 5 rating on Glassdoor, [Employer hidden] is recognised for fostering a positive work environment where employees are valued and supported.

The Benefits

Flexible working, Pension contributions, Cycle to work scheme, Employee Assistance Programme, State of the art IT equipment, Volunteer days, Private Dental Scheme, Life Insurance, EAP & Counselling Services, Discount on Gym Memberships.