Role Overview

As a Customer Education Specialist at [Employer hidden], you will deliver structured onboarding and training experiences to customers across regions and customer types. This role is focused on consistent, high-quality execution of [Employer hidden]’s education programmes, using predefined curricula, materials, and workflows. You will deliver both onsite and virtual training sessions independently, follow established education frameworks, and escalate observations through defined channels. This role does not own programme design or customer strategy, but plays a critical role in ensuring customers receive clear, repeatable training that supports early adoption and time-to-value. This role is well suited to career professionals, including maritime graduates, who are confident delivering to customers, comfortable travelling, and motivated by structured, hands-on execution.

Key Responsibilities

Education Delivery

• Deliver onsite and virtual training sessions independently, using predefined curricula, agendas, and supporting materials
• Facilitate structured onboarding sessions aligned to customer roles, workflows, and lifecycle stage
• Ensure consistent delivery quality across customers, regions, and training formats

Observation & Escalation

• Observe and flag gaps in understanding, workflow adoption, or operational readiness during training
• Escalate observations via established processes for review by senior Adoption or Delivery leaders
• Record session feedback and outcomes to support continuous improvement of training programmes

Launch & Onboarding Support

• Support customer launch activity through scheduled training and enablement sessions
• Deliver repeatable onboarding experiences that align to [Employer hidden]’s standard implementation approach
• Contribute to predictable launch throughput by following defined education schedules and formats

Programme Contribution

• Provide structured feedback on training materials, delivery flow, and common customer questions
• Support improvements to education content by sharing recurring themes and observations
• Maintain accurate session records and completion status in agreed systems

Qualifications & Experience

Required

• Background or education in maritime, shipping, logistics, or port operations, or demonstrable interest in the maritime industry
• Strong written and verbal communication skills, with confidence presenting to customer audiences
• Comfortable following structured processes and delivering against predefined agendas
• Highly organised, reliable, and accountable in managing scheduled commitments
• Willingness and ability to travel internationally for onsite training

Preferred

• Prior customer-facing experience (e.g. onboarding, training, operations, support, or education)
• Exposure to SaaS products or operational software
• Experience working across different cultures or regions

Travel & Logistics

• Expected travel: approximately 30% of the time, including international travel
• Candidates must have the legal right to travel internationally and meet visa requirements where applicable

Directional KPIs

• On-time and successful delivery of scheduled onboarding and training sessions
• Training completion rates aligned to customer launch plans
• Consistent delivery quality as measured through internal review and feedback
• Timely escalation of delivery risks or readiness gaps
• Contribution of actionable feedback to education programme improvements

Our values

• Stay ahead, stay agile - We don’t just adapt—we anticipate change and act with confidence.
• Execute with focus - We turn strategy into action, delivering measurable results that matter.
• Work together, win together - Collaboration is our superpower—we succeed as one team, internally and with customers.

Why Join [Employer hidden]?

• Be part of a dynamic team driving innovation in the maritime industry
• Join a culture of innovation and openness where your ideas can make a real impact
• Work with technology that's transforming the maritime industry
• Contribute to solutions that drive both profitability and sustainability in shipping

The role reports to the Head of Customer Adoption and is an integral part of our Customer Operations team in London. [Employer hidden] is committed to maintaining a progressive, innovative workplace where every team member can thrive.