About the Role

Do you know service charges inside out? Can you lead a senior team to maximise income recovery across a 7,000+ home portfolio while keeping residents at the heart of every decision? A well-established Norfolk-based housing provider is looking for a Head of Service Charges, Rents & Income to take strategic ownership of one of the most critical income functions in the business. Reporting to the Director of Tenant Services, you'll lead the Service Charge & Rents Managers and Income Manager, with accountability for £43m+ of rent and service charge income across tenants, leaseholders, freeholders, shared owners and garages. This is a genuine leadership role — not a hands-off one.

What You'll Be Doing

• Leading on service charge setting, estimate consultation, actual accounts, sinking funds and major works final accounts
• Owning the Service Charge Policy and Income Collection Policy, and feeding into the group Rent Setting Policy
• Driving income collection strategy to minimise arrears across all tenures
• Developing financial inclusion and welfare benefits support to sustain tenancies
• Coaching and developing a senior management team, building a culture of ownership and accountability
• Representing the organisation at regional and national housing forums
• Deputising for the Director of Tenant Services as required

What You'll Bring

• Essential: demonstrable senior-level experience managing service charges AND rent within social housing or local authority — this is non-negotiable
• Deep knowledge of variable service charges, sinking funds, Section 20, and leasehold management
• Experience of diverse rent regimes (Social, Affordable, Intermediate) and income collection at scale
• Strong grasp of the Landlord and Tenant Act 1985, Housing Acts, and the Regulator of Social Housing's Consumer Standards
• A track record of policy development, KPI setting, and presenting to Boards and Tenant Service Committees
• CIH or Property Institute (IRPM) membership is desirable
• A coaching leadership style and the ability to translate complex financial detail into plain English

What's on Offer

Fantastic salary, genuinely flexible hybrid working, and the chance to shape a high-profile function in an organisation that takes resident voice seriously.

This is a confidential search. All applications and enquiries to Emma at Select Recruitment Specialists.