Job Introduction

As a Brand Specialist, you will be the subject matter expert and true ambassador for your own business area. Fully knowledgeable and understanding of your Brand's story and heritage, it is your job to grow business, and in doing so to deliver the best service that only [Employer hidden] can offer, and maintain the highest of retail standards in your space. Share your knowledge with your team, to raise the profile of your brand and drive sales.

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

Role Responsibility

• All over the numbers. You will be set sales, CRM, and NPS targets…to name a few.
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed
• Approachable. You will be a leader in your department and will be invested in your wider team
• A proud shopkeeper. It will fall to you to replenish stock, maintain the [Employer hidden] standards and inspire others
• An example of our values, a trusted and respected colleague.

Additional Information

Application deadline: 25 June, 2023. This job has closed.