Door host

🔒 Confidential Employer

Posted 3 May 2026

LOCATION

London

TYPE

Full-time

LEVEL

Entry-level

SKILLS

Customer Service Communication Proactive Approach Storytelling Health & Safety Awareness Security Procedures International Etiquette Team Collaboration

FULL DESCRIPTION

Door host

[Employer hidden — view at passion-project.co.uk] - London, United Kingdom - Permanent - Competitive plus benefits

Job Introduction

To surprise, amaze and amuse our customers and make everyone feel welcome by making, telling and sharing stories. As a Door Host you will be responsible for providing the first point of contact to guests and creating an excellent first impression. As Door Host it is important to be visible at the front so that customers are able to interact from the very moment they arrive to [Employer hidden]. This position is responsible for serving as a welcoming Door Host and informational source to shoppers as they visit [Employer hidden]. This position is the front line position and [Employer hidden]’ first interaction with all its visitors. All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the company standards and culture at all times.

MON - SUN (37.5 HOURS) Across 5 days

CUSTOMER

Deliver an extraordinary experience for all customers
Make, tell and share stories
Ability to capture additional information from consumers while interacting
To act as the first point of contact for customers
Be proactive in approaching
Deliver an extraordinary experience for all customers
Share expert knowledge and passion of other areas within [Employer hidden] to customers and colleagues

PEOPLE

To engage clearly, confidently and professionally with all customers, team members and managers
To go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate.
To understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
Provide feedback from customers to the wider team to ensure increased service levels

ENVIRONMENT

Offer and show respect in the environment within the store
Follow health and safety procedures and security procedures
To identify maintenance and cleaning issues on the department and take action or escalate issues accordingly
To ensure that adhere to the agreed standards for personal appearance at all times
To ensure that the department is fully compliant with health & safety legislation at all times, and work with the relevant stake holders for support.

Additional Information

Job Reference: [Employer hidden]/TP/278495/5135
Contract Type: Permanent
Closing Date: 22 June, 2024
Job Category: Retail
Location: London, United Kingdom
Posted on: 23 May, 2024