Principal Analyst

Job Description

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at [Employer hidden] is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to [Employer hidden] Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at [Employer hidden]. For this role we offer the hybrid working approach with 2 days a week onsite in Osterley office.

What you’ll do

• Shaping and driving the OTT Experimentation and Measurement strategy ensuring rigour is applied to tests across territories within the Commercial, CRM, Proposition and other business area verticals
• Lead a team of 6 analytical professionals, managing the workstacks and developing their careers
• Be the go‑to technical expert for the Optimisation team, unblocking progress and enabling high‑quality delivery at pace
• Understanding the commercial opportunities that exist to improve the way we make decisions with better insights
• Developing relationships, championing experimentation and data with stakeholders up to Exec level to reach a deep understanding of their business areas, presenting findings and recommendations to further their business goals
• Collaborate across wider data disciplines in [Employer hidden] Data and Business verticals to help meet the business objectives and strategic roadmap
• Provide Analytical acumen and technical expertise to support to your team, enabling quality output that can be trusted throughout the business
• Proactively shape the Experimentation and Measurement roadmap with the Head of Department and senior business partners, ensuring the team delivers commercial value both for near-term and longer-term decision making
• Developing and implementing the best use of data, available tools and environments

What you'll bring

• A proven background and expertise with data and analytics tools, particularly SQL and Tableau (other examples: GCP/Big Query, Python, Adobe Clickstream) with the ability to unblock and lead others technically
• Hands-on experience of segmentation techniques and predictive algorithms which enable realistic and actionable recommendations to drive Commercial strategy
• A deep business impact understanding of Insight & Decision Science methodologies, specifically in statistical significance techniques, to support these focus areas: Experiment Design & Setup - Design AB & MV testing to enable key business understanding and decisioning; Statistical Analytics - Application of correct statistical techniques to understand and explain testing results; Business Rule Segmentations - Defining and creating segmentation rules to power business process (applicable when DS model non-viable)
• Experience in developing a strategy and formulating the team structure, with members personal development a focus to help business goals
• Leadership: able to coach, develop and manage a team of analysts to effectively prioritise workload, deliver outputs as a team and develop individuals
• Business Case and Value Realisation - Definition of value metrics, measures and wash up of performance, collab with business/finance
• Business Partnering (discovery) and Stakeholder Management - Clear alignment on enabling the priorities of the wider [Employer hidden] business whilst aligning workloads spanning multiple Director level stakeholders
• Industry Scanning and Product Innovation - Assessment of market and industry developments to help shape our products and roadmaps

Team overview

As a member of the Data Science and Optimisation team, within [Employer hidden] Data, you will lead the Optimisation team to enhance customer behaviour across multiple channels including CRM, Digital, eCommerce, Retention, and Ops, focusing on the territories (UK, Ireland, Germany, Italy). The success of the approach will ensure the programs maximise customer experience to ultimately drive business benefit.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster: [Employer hidden] Q, for the TV you love all in one place; The magic of [Employer hidden] Glass at an exclusive rate; A generous pension package; Private healthcare; Discounted mobile and broadband; A wide range of [Employer hidden] VIP rewards and experiences.

Inclusion & how you'll work

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at [Employer hidden]. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home.

Your office space: Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.