Capability Owner

Job Description

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at [Employer hidden] is about building the next and the new. Capability Owners are strategic owners for a defined segment of the playout supply chain. They own that segment end to end: identifying opportunities to evolve it, writing clear functional specifications and user stories, making the business case that quantifies financial impact, embedding with Content & Broadcast Platforms (CBP) squads during solution development, coordinating operational testing with Operations Analysts, governing handover of tech deliverables at the operational acceptance check and then owning in-life performance once live.

What you'll do

• Own the strategy and roadmap for your domain with quantified benefits, risks and cost to deliver
• Identify opportunities to simplify, automate or apply AI in your segment; prepare business cases with financial impact, risk and success measures
• Write functional specifications and user stories with clear acceptance criteria; align stories with business case benefits
• Embed within CBP squads during discovery, design and build; act as the operational voice so solutions are operable in real-time operations
• Plan and coordinate non-live validation and operational smoke tests with Operations Analysts; capture outcomes and raise defects with reproducible steps
• Provide evidence into the operational acceptance check before go-live: people signed-off, SOPs/fallbacks updated and rehearsed, monitoring/alerts meaningful, ownership for support/escalation/rollback clear
• Govern handover of tech deliverables and confirm service-introduction checklists are complete before adoption
• Own in-life performance for your domain; define a small KPI set and dashboard; monitor signals, diagnose issues and drive fixes and simplifications
• Keep standards, procedures and fallbacks current and easy to follow; remove steps and tools that no longer add value
• Partner with Playout Operations to plan adoption windows and gather operator feedback; improve designs quickly
• Partner with Origination Experience & Insight to act on RCA findings and scorecard trends; turn learning into prevention and standards
• Partner with Workforce Management so training, sign-off and cover are in place ahead of adoption windows
• Report progress, risks and decisions in plain English; keep stakeholders aligned and choices traceable

What you'll bring

• Deep practitioner experience of linear broadcasting and playout operations or closely related media engineering, with excellent understanding of playout systems, workflows and failure modes
• A track record of owning a workflow segment end to end: opportunity identification and business casing - functional specification/user stories - embedded with engineering squads (e.g. CBP) during build - non-live validation/smoke tests - operational acceptance check governance - in-life performance ownership
• Evidence of quantifying financial impact (cost-to-serve, efficiency, error reduction or revenue protection) and maintaining a simple benefits register with clear progress reporting against targets
• Backlog and acceptance discipline: defining business rules, functional requirements and testable acceptance criteria aligned to operational goals and SLAs/OLAs
• Change and adoption governance in live environments: service-introduction checklists, readiness evidence and coordinated adoption windows
• Data and insight literacy: sets a small KPI set and a simple dashboard for the domain; uses signals to prioritise fixes and improvements
• Senior stakeholder influence: experience shaping priorities and trade-offs with Director-level stakeholders; building consensus across Operations, engineering and adjacent functions while safeguarding operations
• Cross-functional coordination: demonstrable experience of successfully sequencing and coordinating the workload of multi-skilled teams and vendors (without line authority), keeping dependencies and risks visible from discovery through adoption

Desirable: Experience contributing to managed-service propositions or multi-territory workflow design; Agile literacy and experience using showcases/demos to validate solutions with operators.

The rewards

• [Employer hidden] Q, for the TV you love all in one place
• The magic of [Employer hidden] Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of [Employer hidden] VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. For this role we offer the hybrid working approach with 3 days a week onsite in Osterley campus.