Senior Property Coordinator

What You’ll Be Doing

• Provide expert guidance and oversight to ensure consistent, high‑quality property management service.
• Train, coach, and mentor team members, supporting effective onboarding and adherence to company standards.
• Conduct regular 1‑2‑1s to review wellbeing, performance, and development progress.
• Complete routine quality checks to maintain accuracy, compliance, and excellent customer experience.
• Manage and resolve escalated or complex enquiries, offering specialist support where needed.
• Offer floating regional support and cover absences to maintain seamless service delivery.
• Coordinate business updates and represent the team in regional and spotlight meetings.
• Support complaint handling and monitor social media to ensure maintenance issues are addressed promptly.
• Oversee logging and progression of maintenance requests, including urgent or business‑critical incidents.
• Collaborate with senior leaders to identify training needs and contribute to team development.
• Assist with onboarding new clients and developments, ensuring smooth transitions and consistent standards.

What You Need to Succeed

• Excellent written and verbal communication with a high level of written English
• Experience in leading and motivating a team of a customer service focused team.
• A track record of delivering a high-quality customer service and administrative tasks
• The ability to proactively problem solves, and find solutions to complex issues
• A commitment to continued professional learning and development
• Proficient IT user, able to use Microsoft packages as well as a range of internal systems

Why Join Us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Benefit Platform: One online platform for all benefits and recognition

At [Employer hidden], diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.