Concierge

What you’ll be doing

• Manage the main Management Office desk, acting as the first point of contact for residents, visitors and contractors.
• Receive, sort and distribute post and parcels, maintaining accurate records and managing “signed for” items in line with procedures.
• Report and liaise with the [Employer hidden] Estate Management team on all concerns, complaints and site issues.
• Carry out routine building patrols and inspections, ensuring communal areas are clean, safe and compliant, with accurate records maintained.
• Monitor CCTV systems and provide recordings to management or police when required.
• Control and account for all keys and access devices in accordance with procedures.
• Support contractor visits, bookings and on-site access, working closely with the onsite maintenance team.
• Maintain up-to-date resident contact information and ensure internal systems and portals are kept current.
• Take meter readings as requested.
• Adhere to all site-specific procedures, checklists and Health & Safety regulations at all times.
• Provide a professional, helpful and knowledgeable service, seeking guidance when required.

What you need to succeed

• Strong customer service skills with a professional and approachable manner
• Clear verbal and written communication skills
• High level of attention to detail and accuracy (e.g. record keeping, key control, parcel logs)
• Confident using CCTV systems and IT systems (email, portals, spreadsheets)
• Good understanding of Health & Safety responsibilities

Why join us?

• Time to Recharge: 25 days’ holiday plus bank holidays (Pro Rata)
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Benefit Platform: One online platform for all benefits and recognition

At [Employer hidden], diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.