Business Services Manager

About the Role

We’re building something special in our Newcastle pod, and we’re looking for people who want to grow, lead, and make a real impact. The Manager’s role is to lead the delivery of ABS services, making sure all work meets required standards and statutory obligations. They are an established portfolio manager with a proven track record of growing their portfolio in both size and financial value. This is a great opportunity for you to manage our first ABS Pod that we are building in Newcastle! The Manager has overall accountability for pod performance and plays a key role in developing the team and encouraging strong collaboration. They are recognised within the team as a go‑to expert for specific sectors or technical areas, and act as the main point of contact for clients, providing high‑level advice and clear, strategic guidance.

How You’ll Make a Difference

• Reviews of complex management accounts.
• Review and oversee complex VAT returns, including those with cross‑border transactions and where partial exemption calculations might be required.
• Have experience in dealing with larger entities where they are audited.
• Ensure all necessary year-end adjustments have been made in good time before the statutory accounts are prepared.
• Managing cross department relationships with the ABS, Audit and Personal Tax Teams.
• Have managed a team that's acted as a finance function for several businesses managing all processes.
• Manage relationships with overseas parent companies and subsidiary entities
• Reviews of Statutory accounts when required.
• Manage a varied portfolio of clients, ensuring deadlines are met and relationships are managed and developed.
• Management of staff, their workload and help with portfolios management when required.
• Ensure each client receives a bespoke service, and procedures are reviewed on a regular basis to ensure the best processes are in place.
• Ensure trainees are challenged and there is continuous development planned and regular feedback is given.
• Support the Business Services Director with client management/Xero subscriptions and ad hoc tasks
• Seeing opportunities in existing clients for new services that [Employer hidden] can offer.
• Liaise with other departments in the firm and identify opportunities for cross selling
• Reviewing the current procedures and looking for opportunities to streamline processes without sacrificing the service.

You’ll Be Ideal for This Role If You Have:

• Qualified accountant ACCA/ACA/CIMA or equivalent.
• Excellent knowledge of Xero and Sage.
• Excellent knowledge of VAT rules.
• Excellent knowledge of cloud accounting software and accounting standards.
• Ability to work under pressure and manage multiple deadlines.
• Statutory accounts experience preferable
• Dealing with HMRC on a regular basis.
• Understand postponed VAT accounting.
• Keeping up to date with VAT and accounting changes (such as FRS 102 regarding Revenue and Leases).
• Excellent interpersonal and team working skills.
• Approachable with a strong work ethic.
• Ability to lead by example.
• Proactive with good problem-solving skills.

Working With Us: Your Benefits, Wellbeing & Development

At [Employer hidden], we’re committed to creating a people-first workplace where everyone can thrive. We offer a carefully curated benefits package, wellbeing support, and meaningful development opportunities that empower you to grow your career.

Snapshot of our Benefits Package

• Private Medical Insurance (PMI) – including mental health cover, hospital treatment & 24/7 GP access
• Health Cash Plans – covering everyday costs like dental, optical & physiotherapy and an Employee Assistance Programme
• Pension scheme – helping you save for retirement in a tax-efficient way
• Group Life Assurance – peace of mind with financial protection for your loved ones
• Cashback & savings portal – discounts across hundreds of high-street and online retailers
• Cycle to Work Scheme – spread the cost of a new bike and accessories tax-free
• Electric Vehicle Scheme – sustainable transportation options that include roadside support and servicing
• Free Mortgage Advice – expert guidance for your home-buying journey
• Season Ticket Loan – support with travel expenses
• Enhanced Family Leave – generous leave policies for family-related needs
• Holiday Entitlement – generous entitlement which increases with promotion

Development & Growth

• Clear development pathways and progression frameworks
• Professional qualifications support – including study time and funding
• Internal mentoring, coaching, and buddying schemes
• Leadership development programmes to help you grow with us
• Regular check-ins and performance conversations – driven by your goals, not just metrics

Application Instructions

Our recruitment process typically involves three stages:

• An introductory Teams call with our Talent Acquisition team.
• A first-stage interview with two team members.
• A final interview at our office, including a tour to give you a feel for our working environment.

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