Deputy Service Manager

🔒 Confidential Employer
Posted 28 April 2026
LOCATION
Trafford
TYPE
Full-time
LEVEL
Associate
SALARY
£30,160 / year
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

CQC Regulations Health & Social Care Act MCA & DoLS Safeguarding frameworks Audits and compliance management Supervisions and performance management Leadership Person-centred care

FULL DESCRIPTION

Deputy Service Manager

Company: [Employer hidden — view at passion-project.co.uk] Services

Location: Trafford

Salary: £14.50 per hour (Potentiially converted to a salaried rate of £30,160)

Job Type: Full-time

Posted: 25 days ago

Closing Date: 14/05/2026

Job Purpose

The Deputy Service Manager is the operational lead within the service, working directly under and alongside the Service Manager to ensure full regulatory compliance, high-quality person-centred support, and effective team performance.

The role is accountable for the day-to-day management, governance, and quality assurance of the service. The Deputy Service Manager acts as the Service Manager in their absence and is responsible for ensuring that:

  • CQC compliance standards are met and maintained
  • Documentation and care records are audit-ready at all times
  • Staff are supervised, competent and performance managed
  • Incidents, safeguarding and risk are robustly reported
  • Quality of life outcomes for supported individuals are actively promoted and evidenced

This is a leadership and management role, not a senior support worker position.

Key Responsibilities

1. Leadership & Operational Management

  • Lead and manage the day-to-day running of the service
  • Act as the delegated lead in the absence of the Service Manager
  • Provide clear leadership and direction to support staff
  • Manage rotas effectively to ensure safe staffing levels
  • Approve annual leave and manage absence proactively
  • Ensure effective shift planning aligned to assessed support hours
  • Maintain a visible and consistent presence within the service
  • Lead team meetings and communicate service priorities clearly

2. Compliance & Regulatory Governance (Core Focus)

The Deputy Service Manager is directly accountable for ensuring the service is inspection-ready at all times.

  • Work in line with CQC regulations and current legislation
  • Ensure all daily records meet legal and regulatory standards
  • Complete and oversee: Weekly medication audits, Weekly compliance checks, Monthly service audits
  • Ensure care plans and risk assessments are accurate and up to date
  • Maintain audit trackers and ensure actions are completed
  • Ensure accurate and timely incident, complaint and safeguarding reporting
  • Support RADAR and incident management systems
  • Conduct low-level investigations
  • Prepare compliance data for Service Manager review
  • Support CQC inspections and provide evidence when required

3. Quality of Life & Person-Centred Practice

  • Promote and audit person-centred care
  • Support individuals to exercise choice and independence
  • Attend MDT and review meetings
  • Monitor and evidence quality of life improvements
  • Conduct spot checks to ensure dignity and respect
  • Ensure MCA and DoLS compliance is embedded

4. Staff Management & Performance Accountability

  • Conduct supervisions (minimum every 3 months)
  • Complete annual appraisals
  • Carry out competency assessments and observations
  • Identify training needs and ensure compliance
  • Lead disciplinary and performance processes
  • Address team issues promptly
  • Promote a culture of accountability and high standards
  • Support recruitment and induction

5. Risk, Safeguarding & Incident Management

  • Complete and review risk assessments
  • Ensure behavioural support strategies are followed
  • Report and escalate safeguarding concerns
  • Investigate incidents and implement action plans
  • Analyse trends and implement preventative measures
  • Ensure health and safety compliance

6. Administration & Reporting

  • Produce monthly service performance reports
  • Maintain accurate staffing and rota records
  • Report KPIs weekly to the Service Manager
  • Ensure all documentation is audit-ready

Essential Requirements

  • NVQ Level 3 in Health & Social Care (or willingness to work towards)
  • 2–3 years supervisory experience in supported living
  • Strong knowledge of: CQC Regulations, Health & Social Care Act, MCA & DoLS, Safeguarding frameworks
  • Experience in audits and compliance management
  • Experience conducting supervisions and performance management
  • IT literate
  • Full UK driving licence

Key Competencies

  • Strong leadership and accountability
  • Highly organised and process-driven
  • Compliance-focused mindset
  • Confident managing difficult conversations
  • Proactive and solution-oriented
  • Calm under pressure
  • High professional standards

Employee Benefits

  • Employee Assistance Programme via Wellbeing Matters
  • Reward Gateway retail discounts platform
  • £500 Refer-a-Friend Scheme
  • Ongoing training and professional development opportunities
  • Supportive management and career progression pathways

Application Instructions

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